I'm assuming that the AA & RAC perhaps have some experience with situations like this and that there may be some kind of precedent that could be called upon to prosecute your claim (not legally but persuasively).
Your probably already aware of how these issues can get out of hand. People will happily suggest getting the legal. Which is not always a great option because it can end with you winning while also bearing significant expense. Not to mention the emotional toll.
Once you have clarification of what their offer actually represents use that as a base from which to negotiate better terms.
Best of luck however you take this forward.
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A journey of a thousand+ (epic) miles, begins with a single step, (to the door of an 8). Lau Tzu
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