[sarg]

Originally Posted by HPsauce

One of the factors Volvo say they use in considering the level of "goodwill contribution" is your history of buying Volvo cars.

We had the same when our last Mini needed a new main wiring loom, luckily it was our 3rd Mini, which alongside 20+ BMWs over the years was more than adequate for them.

Interestingly a couple of those I think were company cars (albeit I owned the company), but they were as interested in my history of sevicing and maintenance custom as the car purchasing.

I've been using the same dealer, all bar the odd occasion, for almost 30 years so that stood us in good stead too. (Only ever used them for service mind you, only ever bought one single car - the Mini in question - from them as their sales staff never deliver)

It all goes to highlight that, right or wrong, a good relationship with your dealer's service staff is an important factor.