If the shocks were worn I suspect it would be softer but bouncier. They could go hard if it was electrical problem and valve stayed completely closed all the time but it happening to all shocks at the same time is unlikely. Get somebody familiar with the D3 to have a look.
Wheel size and tyre make, model and pressure can make a big difference. Also for some aftermarket suspension arms the bushes transfer more shock than OEM so could be that if they have been changed. Not sure if track rod ends for D3 have rubber inserts but on D2 and C5 they do and it makes noticeable difference if using aftermarket solid TREs without rubber insert.
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Currently 8less
2011 Q7 S Line 3.0TDI, 2016 Tesla Model S 90D
8 history:
2006 A8 Sport 4.2TDI quattro SOLD,
1997 S8, reached end of life with gearbox failure
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