Quote:
Originally Posted by HPsauce
Thanks Adrian. I demanded a mobile fitter came to me; they didn't argue and organised it PDQ. They will be here tomorrow morning.
I've also notified Volvo Customer Care (ongoing discussion there anyway) who have given some compensation in the past. We got a Fortnum's hamper initially just for the slow diagnostic process! After lengthy discussion Volvo (Head office I think mainly) paid a significant portion of the cost, though it was way below what I thought they should.
The ongoing discussion is largely about what tests Volvo are doing on the failed engine, which has been returned to them, and what the conclusions are. That may lead to further debate about their liability and contribution.
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This sort of shoddy main dealer treatment is
exactly the sort of behaviour that was a key trigger for me switching from Audi to Tesla - whom I've never had a similar issue with, in seven years.
It's definitely worth pushing/escalating if they've really messed you about, which it sounds like they have.
The fleet of performance Audis (RS6, RS7, etc, etc) which we had at our Portmeirion annual meeting were direct compensation from Inchcape for the crap treatment I'd got from their Stockport dealer, so it's worth pursuing, if appropriate
