[M-A8]

So, a quick update.

Went to Bexley Audi last week and got some answers.

I asked straight away for the man in charge of the whole circus after half star service I received last time from the bodyshop guys.

So, it took them good 15-20min to figure out what was going on, they were running up and down, back and forward, but I finally got the answer.

Claim has been rejected by the factory as they suspect is not corrosion (12year warranty) but paint defect which is only 3 years

Anyway, I called Audi Customer Relations to escalate it further. They have assign a Personal Claim Manager and from now on he will be dealing with my claim. Spoke briefly with him yesterday and we will have a meet and proper chat this Friday.

Interesting thing I've been told (well not really and it makes sense) by Customer Relations. Loyalty. Guy said it plays a big role when it comes to claims like that. Sometimes even if it's a paint defect after warranty they may still do it if you are loyal to Audi (keep servicing and repairing car with them). As I serviced car with Audi only for first 5 years and then I switched to independent specialist, this does make me a customer they are not really interested in looking after, even if I still buy parts from them.

This could explain why Lincoln Audi resprayed my mates D3 with exactly same problem. As he has no independent specialist in Lincoln, therefore he has no other choice than keep servicing car with them, so that makes him loyal and thats how probably he got his roof resprayed.

Will see if I get anywhere with my ''Personal Claim Manager'', I don't think so to be honest, but will keep you updated.