Is it possible your access to the system has ended based on the original date of registration? I know on our Golf a load of the online services time out at 3 years unless you pay to extend them. I can view the dates and status by logging on to a VW site that confirms whether they're live or not.
Presume you've got a built in SIM so it's nothing to do with pairing to a phone and sharing a network connection?
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===SOLD===2002 Audi S8 D2 Final Edition (yes, really) in Avus Silver with purple extended leather===SOLD===
2011 S5 Sportback in Phantom Black with black Super Sports leather, 9x20s, tech pack high, adaptive xenon plus, intelligent key, memory seats pack, sunroof, B&O, Audi Drive Select & quattro Sports Diff, DAB, parking system plus
2015 VW Golf GTI Performance Pack in Carbon Grey with black Vienna leather, tech pack (Discovery Pro nav & Dynaudio), DCC, factory towbar and retrofit RVC
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