Well they seemed transparent at least. They talked me through the four logged faults and suggested there was mileage in me doing some research, although they were happy to deal with them if I wanted. Told me which door handles I need to replace sensors in because my advanced key isn't working. I bought one sensor but need to another, then it's a recode I think via VCDS. Want to do this because it winds me up having to dig the remote out.
They raved about how the car drove as well which was nice, although maybe they say that to everyone.
Based on this experience I will use again.
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