That's pretty poor performance from the supplying dealer and as for the warranty company totally expected.
They will try and wriggle out of any claim, still it's not what we the customer expect or need.
How would we the customer prevent warranty companies from doing the same in the future?
Do we take VCDS with us, and or demand to see a clean bill of health from their diagnostics machine which they then sign on the day of purchase so we may challenge the company at a later date should we need too.
Glad you got it sorted out with your local dealership who sound to be a bit fairer then the original one.
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