So...I thought I'd share my Tesla recall experience today, which was a world away from what I
used to get at Audi (Smith Knight Fay/Inchcape) with my Audi S8.
I got an email this morning from Tesla about a bonnet latch recall: non-urgent, not major, and my second recall in six years - the other being for the passenger airbag, which was fixed by a Tesla "mobile ranger" whilst I was charging at a Tesla supercharger and either working on my laptop, or drinking beer in the hotel bar - I can't remember which now
.
Anyway, this is a summary of the steps in this process from start to end today - none of which bear
any resemblance to my old "main dealer" experiences:
1) Take (about) a minute to schedule a service appointment with the App on my mobile,
2) Get confirmation on the App within seconds, and also via text/email,
3) Drive for 20 minutes to the store. On approach, Tesla "sees" my car in its "geocache" area, and sends a "thank you" to my App and also by text,
4) Get out of my car - and go into the store if I want, and help myself to the free wifi, coffee, biscuits, fruit, etc, and chat with the store staff (if I wish). No need to handover car keys, wait for anyone to come & speak to you, etc, etc, as they already have access to my car. Or head to the pub instead
,
5) Sit and do some work for 30 minutes, with my coffee & biscuits,
6) Get a confirmation text that the work has been done and my car is ready, along with a pin code to allow me to access/unlock the car,
7) Drive home with the app and car updated, and with my car fully charged again.
Simples. Never going back to Audi - or anyone else for that matter.