I tried fill up and go today and found it confusing.
Normally I fill up the car first and only after that I go to the till and pay. With shell fill up and go I need to initiate the transaction through my phone *before* actually filling up the the car! I find it ridiculous. Who designed this?
Digitising fuel payment episode is a great great idea, but cusomter experience shouldn't be compromised.
How it should work: I fill up the car first and only after that I take the phone out of my pocket and transact. This is the only right sequence of events. How shell could miss this key concept?
Oh maybe I'm an idiot... Explain me
