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Old 26th July 2020, 05:36 PM
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Adrian E Adrian E is offline
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Join Date: Dec 2010
Location: Gatwick area
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Quote:
Originally Posted by paulrstaylor View Post
Why not? "Changed xxx at customer request" is a fairly standard disclaimer for doing so?
Because they don't want to get into an argument over a bill for their time if the fault isn't fixed having changed the part the customer thinks is faulty.

There are always options on how to handle, and a lot will depend on the existing relationship with the customer - if it's a 'first time' visit you're less likely to get the customer's opinion of what's wrong taken into account.

It's just a standard 'diagnostic' charge, which is not just for the cost of the equipment, but also the time taken discussing with the customer what they're going to do.
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