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Old 18th August 2015, 06:37 PM
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Quote:
Originally Posted by paulrstaylor View Post
I guess the issue here is the ability to buy an 'approved used' Audi outside of the dealer network, whilst maintaining the benefits of the warranty?
That was my initial concern, but as the hassle increased, it deepened into this realisation that, in theory, if a dealer retails a 2nd hand car, they can choose it seems, whether or not to invest time and money resolving issues up front.

They seem to have the option to gamble on whether you'll notice and bring it back.......

You have indicated you have issues, which is now causing you effort no doubt to book in and get resolved. Have a look at the multipoint check sheet supplied with the car. I'd be **very** interested to know if the issues you have are ticked off as ok on that sheet - Mine were.

Sometimes, customers might come back to get them resolved. Sometimes they might not, and the customer knowingly, or unknowingly just has a car that is wrong. It could be ruining the Audi experience for the sake of the dealer pocketing some extra cash, or failing to train their service staff.

My core grievance now is that Audi UK seem to have no quality control check on the dealers - They seem to be able to sell whatever, however they want under a nationwide marketing banner of the Approved Used program which makes lots of promises, some seemingly empty.

I have an open case with Audi UK to answer this exact question.

Preventing the warranty from being sold onto a car showing faults (like some other manufacturers I believe) would be a great checkpoint, but this obviously isn't the case, making me wonder if Audi UK actively turn a blind eye to the practise.... I'm still clinging onto the hope this isn't the case.
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