Mine definitely had issues before it went in for the change. Most of the time, it felt fine to me (except it would kangaroo when manually changed into 1st and accelerating hard). Mackies told me it was short of fluid and the filling cap was really easy to remove, so it sounds like the previous owner had a go at re-filling it.
Even starting the car after the trans oil change felt different. Everything was a little slicker, a little smoother and a little quieter.
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