This was owned by the same person from 2 years old, and he spent a total of £36K on maintenance in 18 years & 300K miles, most of which was with the same independent perpetrator that did all this hacking. That includes a replacement engine from Prestige when the original blew up at 220K (oil starvation on bank1, likely due to a worn out chain tensioner), and a gearbox rebuild at 300K. I have every maintenance record, and said perpetrator was not shy on the labour charges.
Still, when the customer doesn't ever clean the car, why take any care repairing it? Charge book rate for the job and get it out of the door in the shortest possible time.
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