As some of you know my car overheated and not wanting to take any chances with coolant emptying out of it I left it parked up. The AA sent out a 'local approved' recovery firm as they were busy who said they couldn't fix it and to call back to get a flat bed from the AA.
All the local garages I contacted after the usual local specialists including Revo/MRC weren't open again or couldn't get an appointment until the 4th Jan.
So asked the AA to flatbed the car to my house (10 mins away) then to a specialist on the 4th (20 mins away). The call centre workers said there is no way that they would do that, and have never done that for anyone. Fair enough, but the tone of voice and really can't be bothered attitude sucked, I spent a good amount of time trying to get them to do something for me remaining polite at all times to no avail. I told them that I couldn't leave the car where it had broken down as it was obstructing other cars and was in the perfect place for someone to skid on ice and crash into, never mind my insurance states that the car needs to be on my drive to be covered.
So what I ended up doing last night after getting ****ed off I rang again and said 'Fine, if you will only recover it once for the same fault. I need the car taken to a specialist that will be open tomorrow' They said this was 'No problem' untill they realised this specialist was a 3 1/2 hour drive away from where the car was. The lady had no choice but to put the recovery through.
Ten minutes later, I had two people call me one very senior begging me to let them take the car to my house and then to a local garage on the 4th instead. I told them to shove it now, and had they been more polite earlier I may have considered it.
So yesterday at 1AM it began its journey.
In my job, I have never said 'No, can't help you' I always try to explore other options or give someone a little hope in some way in whichever measly way possible even if it means me going out of my way.
The AA really let me down considering I have the works package with them. I'll forgive them for taking 50 minutes to answer the phone, but if you know your going to be busy. Why not get in more staff?
On the plus side, the car should be sorted today. Should be a good drive back.
Rant mode off.
