Some (fairly) good news at last!
I called Bristol (thanks for the recommendation) and I gave them the code for my gearbox. They actually have one in stock (albeit in Poland). It'll take a couple of weeks to get here, but they can exchange it for £2700, all-in. They did seem really friendly and knowledgeable. I described the symptoms and he also suggested the mechatronics were at fault.
So, I called Mackies and they said changing the fluid won't make any difference. They have, in my absence, been busy trying to get it working. They reset it to factory adaption but it made no difference. They very generously aren't charging me for any of this work. I also told them about the possibility of a reconditioned gearbox and, although they couldn't do it, they had good things to say about Bristol, so that's a really good sign.
I've got a recommendation for a car transporters, so I'll look into having the car transported from Mackies to Bristol... if I decide to go ahead.
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