Quote:
Originally Posted by roberto
my thoughts on,,, Colchester Approved Audi Centre
i bought my RS6 from them
i had a few small issues with it and questioned the 149 point check
they were Rude, and Not bothered at all
they have No aftersales people
they might have well said WE HAVE YOUR MONEY NOW GO AWAY !
stay away from them at all costs
i fixed the bits and bobs myself
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That'll be Essex Audi then which includes Chelmsford and Southend too. I can't offer an opinion on their new and used sales but the Chelmsford (where I live) service department are appalling. They've just moved from a rundown unit on a grotty industrial estate usually inhabited with
'traveling folk' to a huge shiny purpose built dealership on the site of an old Wickes warehouse. Chelmsford Audi is the dealer that this chap dumped his TFSI A5 outside for months if you remember:
https://www.express.co.uk/news/uk/57...ebuild-problem
The saga is documented on here but to condense it... I took my D3 S8 there for a seemingly simple recall on the sunroof whilst in for some new brake pads. After a few trips back and forth to them attempting to perfect the misalignment, they said I'd have to pay almost £3,000 for it all to be stripped out and a new sunroof cassette and motor fitted. Nobody could seem to grasp the simple point that my car was absolutely fine before anyone from Chelmsford touched it, and I'm now expected to pay for all sorts of work.
The service manager (Kevin Sweeting) was useless, the regional business director (Darren Thompson) was rude and unsympathetic, Audi UK weren't much better, and as a last resort I tried to email the managing director of Audi UK using the same format as all their email addresses (joe.bloggs@audi-uk.com, for example) and within half an hour got a call from his assistant who put me through to him. In contrast to the dealer, he was extremely sympathetic and could not do enough to help me. He put through an order to Chelmsford to fix my car as soon as possible whatever the cost and give me a loan car (new D4 A8 at the time) for however long it takes for them to get my car to a condition I consider perfect, and sent me a few goodies as well.
Southend Audi, in contrast to Chelmsford, I know first hand are very helpful and knowledgeable for servicing, parts and used sales.