who to contact at Audi UK re. issues

[goldsax]

my 4.2Tdi has the gear box issue i.e. a harsh 4 to3 downshift.
looking at this forum there was a TSB issued for this.
called Audi Leicester yesterday, they had nothing on their system.
except the last service at 100K the rest were done at Audi dealerships.
i want to contact Audi to see if they can offer any goodwill?

if they dont will a good Audi specialist be able to do the same: blue gearbox oil and gear adaptation?

cheers raj

[Architex_mA8tey]

I think the TSB is - Technical Service Bulletin 2013023/1

Where abouts in the country are you?

[goldsax]

many thanks for the info.
wonder why dealership says there is no recall for this situation.
now to contact Audi armed with this info.
cheers raj

[snapdragon]

The trouble with Technical Service Bulletin 2013023/1 is that it is issued by Audi of America and is nothing to do with Audi AG or Audi UK.
Green fluid G060152 replaced the blue some years ago - just ask them to change fluid and update firmware - and see if it improves. You need to do a special adaptation drive afterwards which I find it is best to do yourself..

[goldsax]

Originally Posted by snapdragon

The trouble with Technical Service Bulletin 2013023/1 is that it is issued by Audi of America and is nothing to do with Audi AG or Audi UK.
Green fluid G060152 replaced the blue some years ago - just ask them to change fluid and update firmware - and see if it improves. You need to do a special adaptation drive afterwards which I find it is best to do yourself..

oh right.
i am glad i took the forums advice before going to Audi..

can you tell me how you do your adaptation drive?


cheers

[audifin]

Originally Posted by snapdragon

The trouble with Technical Service Bulletin 2013023/1 is that it is issued by Audi of America and is nothing to do with Audi AG or Audi UK.
Green fluid G060152 replaced the blue some years ago - just ask them to change fluid and update firmware - and see if it improves. You need to do a special adaptation drive afterwards which I find it is best to do yourself..

I believe Audi refuses to change the fluid because it is "sealed for life", unless they have changed their policy recently? Plenty of threads about this subject on this forum.

[goldsax]

just spoke to Audi,

SEALED FOR LIFE
SEALED FOR LIFE
SEALED FOR LIFE.

was their reply. they were adamant that these boxes should not need/have oil changed. and they were not going to change UK/Europe procedures for little old me.. USA cars are different spec..
good indi specialist has quoted me £190 for oil and £50 for adaptation.

i think i will just book it in.
thanks raj

[Dezzy]

Originally Posted by goldsax

USA cars are different spec..

Are they, are they really. I know the emissions are different, or are they the same, or does it just depend if it's on test? i can't remember now
Would be interesting to see the differences in flulid "specs" between the UK and US cars.

Guy was offering gearbox servicing http://forum.a8parts.co.uk/showthrea...hlight=gearbox

[goldsax]

Originally Posted by Dezzy

Are they, are they really. I know the emissions are different, or are they the same, or does it just depend if it's on test? i can't remember now
Would be interesting to see the differences in flulid "specs" between the UK and US cars.

Guy was offering gearbox servicing http://forum.a8parts.co.uk/showthrea...hlight=gearbox

i am sure they were making it up just like the term sealed for life!! i am sure there is no difference in the oil..
i have read the threads on this and would like it to be seen by an expert such as Guy but i am in Leicestershire!!

[audifin]

Originally Posted by goldsax

i am sure they were making it up just like the term sealed for life!! i am sure there is no difference in the oil..
i have read the threads on this and would like it to be seen by an expert such as Guy but i am in Leicestershire!!

I can recommend Guy too. On a different note £190 sounds suspiciously cheap....