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  #341  
Old 25th January 2022, 10:49 AM
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pete-p pete-p is offline
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Originally Posted by tintin View Post
So...I thought I'd share my Tesla recall experience today, which was a world away from what I used to get at Audi (Smith Knight Fay/Inchcape) with my Audi S8.

I got an email this morning from Tesla about a bonnet latch recall: non-urgent, not major, and my second recall in six years - the other being for the passenger airbag, which was fixed by a Tesla "mobile ranger" whilst I was charging at a Tesla supercharger and either working on my laptop, or drinking beer in the hotel bar - I can't remember which now .

Anyway, this is a summary of the steps in this process from start to end today - none of which bear any resemblance to my old "main dealer" experiences:

1) Take (about) a minute to schedule a service appointment with the App on my mobile,
2) Get confirmation on the App within seconds, and also via text/email,
3) Drive for 20 minutes to the store. On approach, Tesla "sees" my car in its "geocache" area, and sends a "thank you" to my App and also by text,
4) Get out of my car - and go into the store if I want, and help myself to the free wifi, coffee, biscuits, fruit, etc, and chat with the store staff (if I wish). No need to handover car keys, wait for anyone to come & speak to you, etc, etc, as they already have access to my car. Or head to the pub instead ,
5) Sit and do some work for 30 minutes, with my coffee & biscuits,
6) Get a confirmation text that the work has been done and my car is ready, along with a pin code to allow me to access/unlock the car,
7) Drive home with the app and car updated, and with my car fully charged again.

Simples. Never going back to Audi - or anyone else for that matter.
That wasn't too far off my experience when I went for the airbag recall with Audi recently. Main differences would be that I had to call the dealer to book in, but that didn't take long, also the tech isn't there on a D2 and I had to ask for my coffee (they offered at the start but must have forgotten). I also then received a text to say the inspection was complete and a link to a walkaround video showing what additional work might need doing.

I could have gone across the road to a cafe but decided to wait in the waiting room and do some work, nice comfy seating, TVs etc all to the side away from the rest of the busy showroom.

Afterwards they found me in the waiting room to say it was all complete and gave my my paperwork and told me where my car was parked. No other selling of anything and all rather pleasant. perhaps your Audi dealer isn't so good
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Cars...
'93 Audi Coupe 2.0 Alpine White (sold)
'99 Audi S4 Merlin Purple - K04 upgrade to 412hp (sold)
'00 Audi S8 Agate Grey (Sold )
'11 Audi Q7 4.2tdi Unknown Red (Classic Red Pearl Effect - thanks MJ)

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  #342  
Old 25th January 2022, 11:06 AM
paulrstaylor paulrstaylor is offline
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I thought of this thread when I watched a Rich Rebuilds video on youtube yesterday, outlining some (potentially sensationalist) service issues with Tesla in the US. https://www.youtube.com/watch?v=ml5meauKOEA

I think it is fair to say that Tesla like many brands can have a mixed reviews - they are growing faster than any other for sure, and that will bring challenges

Personally - I just avoid all "service" approaches, do it myself, make my own drinks
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  #343  
Old 25th January 2022, 11:24 AM
tintin tintin is offline
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Originally Posted by pete-p View Post
Perhaps your Audi dealer isn't so good
My Audi dealer was one of the main triggers for me walking away from the brand. It typically took about four conversations with various members of the "service department", none of which were usually of any value, before finally getting to talk to the person I needed to.

I have so many horror stories with them, and I wouldn't go anywhere near them anymore - I'd far rather make the 640 mile round trip to Truro to let Michaela work her magic, when needed
__________________

Autos Autos everywhere...
(1) 2015 Tesla Model S: (was 85D, now 90D ). Silent and deadly, and very fast... But not as fast as Ian's M3P-
(2) 2002 D2 S8 Final Edition: Bulletproof and faultless: Brilliant Black with Extended (Red!) Leather. Three-times winner of Best D2 1st prize
(3) 1997 Fiat Coupe 20v Turbo: Scots (! ) Green. Fragile, but beautiful.
(4) 2010 Fiat Panda 100HP. White Pandamonium (Final Edition!!). Pure old-fashioned 6-speed go-karting.
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  #344  
Old 27th January 2022, 11:29 AM
ainarssems ainarssems is offline
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Originally Posted by ainarssems View Post
I had quite opposite experience.

Warning came up on dash that 12V battery need to be replaced soon. Raised service request in app asking how much for just the battery or how much to supply and fit. App said somebody will get back to me within 2 hours. Kept checking app, no update in app, no emails, no phone calls, after about 4 days my request disappeared from app.

Whatever, I will just measure up battery myself and get generic battery somewhere else. It's just a small AGM deep cycle lead acid 12V 33Ah battery.
So I raised another request yesterday just for testing and to see the price quote. It appears some in USA are getting battery for $85 and fitting for $28. But in UK it's more like £250 all in.

The request I raised yesterday has disappeared less than 24h after with no contact.

So I raised another one just now but don't have much hope of anybody actually getting back to me with quote


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Currently 8less
2011 Q7 S Line 3.0TDI, 2016 Tesla Model S 90D

8 history:
2006 A8 Sport 4.2TDI quattro SOLD,
1997 S8, reached end of life with gearbox failure
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  #345  
Old 29th January 2022, 10:50 AM
ainarssems ainarssems is offline
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Third time lucky.



Labour charge seem very reasonable especially since they are spending time coming to me but battery itself seems expensive for what it is.
On the other hand it is rated for up to 600A max discharge current which is quite a lot for such a small battery. Any similar aftermarket batteries in the same size and same terminals are 26-40Ah £30-70 mostly for mobility scooters/golf carts and either does not list discharge current at all or it's 20-25 A and they only come with 1 year warranty. I have asked how long will the warranty be on Teslas battery.

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Currently 8less
2011 Q7 S Line 3.0TDI, 2016 Tesla Model S 90D

8 history:
2006 A8 Sport 4.2TDI quattro SOLD,
1997 S8, reached end of life with gearbox failure

Last edited by ainarssems; 29th January 2022 at 11:09 AM.
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  #346  
Old 21st May 2022, 09:07 AM
ainarssems ainarssems is offline
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Tesla now offering service manuals for free. It's a subscription service for a year so if interested better sign up quick before they change their mind and put prices up.

https://www.teslarati.com/tesla-serv...nual-free/amp/

https://t.co/gfr8SxEV2u
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Currently 8less
2011 Q7 S Line 3.0TDI, 2016 Tesla Model S 90D

8 history:
2006 A8 Sport 4.2TDI quattro SOLD,
1997 S8, reached end of life with gearbox failure

Last edited by ainarssems; 21st May 2022 at 09:11 AM.
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  #347  
Old 5th January 2023, 10:41 PM
tintin tintin is offline
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Default Seven years on - from "any good" to biggest selling ( #1&2 )

Worth marking this, I think, just over seven years from the start of this thread by Jim:

December's SMMT data shows Tesla outselling every other UK model on sale, taking not just first, but first and second place, and shifting almost five times as many cars as the third placed car (Nissan's Qashqai).

And diesel is now trailing in third place behind EVs, with only one VAG product (the Golf) in the top 10.
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__________________

Autos Autos everywhere...
(1) 2015 Tesla Model S: (was 85D, now 90D ). Silent and deadly, and very fast... But not as fast as Ian's M3P-
(2) 2002 D2 S8 Final Edition: Bulletproof and faultless: Brilliant Black with Extended (Red!) Leather. Three-times winner of Best D2 1st prize
(3) 1997 Fiat Coupe 20v Turbo: Scots (! ) Green. Fragile, but beautiful.
(4) 2010 Fiat Panda 100HP. White Pandamonium (Final Edition!!). Pure old-fashioned 6-speed go-karting.
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  #348  
Old 6th January 2023, 02:12 PM
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Adrian E Adrian E is offline
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As an owner, how are people finding the charging experience these days? Reading the regular suspects it appears over xmas demand far exceeded capacity across the network (and because of the supercharger network at motorway services, that seemed to be a particularly featured Tesla phenomenon) with reports of queues of several hours. Obviously if you're travelling at peak times that's the risk you take, but just wondering if 'in the real world' it's not as bad as made out?

Main thing stopping us making the leap is the purchase price - I've never leased a car and don't particularly want to start now (having moved house 5 years ago we've just seen a big hit on our mortgage outgoings as it is), along with the stratospheric price of utilities......BIK etc doesn't benefit us as owner drivers
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===SOLD===2002 Audi S8 D2 Final Edition (yes, really) in Avus Silver with purple extended leather===SOLD===

2011 S5 Sportback in Phantom Black with black Super Sports leather, 9x20s, tech pack high, adaptive xenon plus, intelligent key, memory seats pack, sunroof, B&O, Audi Drive Select & quattro Sports Diff, DAB, parking system plus

2015 VW Golf GTI Performance Pack in Carbon Grey with black Vienna leather, tech pack (Discovery Pro nav & Dynaudio), DCC, factory towbar and retrofit RVC
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  #349  
Old 6th January 2023, 02:59 PM
tintin tintin is offline
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Quote:
Originally Posted by Adrian E View Post
As an owner, how are people finding the charging experience these days? Reading the regular suspects it appears over xmas demand far exceeded capacity across the network (and because of the supercharger network at motorway services, that seemed to be a particularly featured Tesla phenomenon) with reports of queues of several hours. Obviously if you're travelling at peak times that's the risk you take, but just wondering if 'in the real world' it's not as bad as made out?
Here's a fair summary of my experience Adrian (a straight copy and post of a recent reply on the Tesla Scotland Facebook group to a - new - M3 owner who had a single bad experience at Tebay over the Christmas period):

"I've done a thousand miles over the last 5 days in my Model S, used 8 different superchargers across Scotland and England and didn't have to wait once. So I'd suggest your post reflects a particularly unlucky experience, which is a shame and clearly irritating. In my 7 years and 145k of supercharging I've only very rarely had to wait, and the situation now is immeasurably better than during my first two years of ownership. And would be worse if you drove another EV"
__________________

Autos Autos everywhere...
(1) 2015 Tesla Model S: (was 85D, now 90D ). Silent and deadly, and very fast... But not as fast as Ian's M3P-
(2) 2002 D2 S8 Final Edition: Bulletproof and faultless: Brilliant Black with Extended (Red!) Leather. Three-times winner of Best D2 1st prize
(3) 1997 Fiat Coupe 20v Turbo: Scots (! ) Green. Fragile, but beautiful.
(4) 2010 Fiat Panda 100HP. White Pandamonium (Final Edition!!). Pure old-fashioned 6-speed go-karting.
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  #350  
Old 6th January 2023, 04:08 PM
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IT IT is offline
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I've never queued once.

I've been to Amsterdam. Zurich. Round the nurburgring.

Up and down England.

And. I've never had to visit a petrol station. Lets not pretend they're flawless. Occasionally, they're just out of fuel. Or your type of fuel. Or it isn't 24 hours. Or there isn't one conveniently on your way home so you leave it for the morning - and then regret it when you wake up to a car that is only capable of limping to the petrol station. Or, there is a queue. It happens. Or, there is a queue to pay, which causes the queue to fill. Or you visit one that rations how much you're allowed to put in, because its so expensive they're worried you'll drive off without paying.

95% of my charging is done on my driveway entirely at my own convenience. The idea I have to go out shopping for special fuel to keep my daily car going is just bonkers.

I love my S8. Its very retro and makes lovely noises. Then the fuel runs a bit low and I park it up as its just a pita to go shopping for more, relitively.
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The Daily Town Car - 2023 Tesla Model Y Performance. Black with Black. Giant ipad screen, huge sunroof, 4 wheel drive, Tow bar, lots of ooomph and made in China, so actually built properly unlike the Californian ones.

The Family Wagon - 2018 Tesla Model X. Black, 7 Seats, Towbar, Homelink, Enhanced Auto pilot with Summon and self park, Heated front seats, CCS Charger upgrade, MCU2 Upgrade, Falconwing Doors, Self opening / closing doors, Netflix, Spotify, toys, Air suspension, alcantara roof + lots of other stuff......

The 17 year old Driver Wagon 2015 Skoda Citigo Monte Carlo. Alloys, Power steering, Aircon, Leccy windows, Sat Nav, bluetooth, central locking, cup holders, 59 whole bhp. Million times better than my first car. Well jealous.....

The First 20 Audis:

2001 D2 4.2 QS Silver, 1997 D2 S8 Silver, 1999 D2 4.2 Silver, 2002 D2 S8 Dolphin Grey,
2003 C5 RS6 Blue, 1998 D2 S8 Black, 2000 D2 4.2 QS/S8 Ming Blue, 2003 D3 4.2 Ming Blue,
2005 B7 S4 Blue, 2006 D3 3.0 Tdi Black, 1999 D2 4.2 Silver, 2003 D3 4.2 LPG Crystal Blue,
2000 D2 S8 Silver, 2007 3.0 Tdi Q7 Black, 2009 B8 S4 Black, 1998 D2 S8 Agate Grey,
2006 D3 4.2 Tdi Blue, 2006 D3 S8, 2007 Q7 3.0 Tdi, 2006 C6 S6,

The Second 20 Audis:

2011 A7 Sline, 2001 A2 1.4 Tdi Black, 2002 A2 1.4 Tdi Silver, 2006 A8 4.2 Tdi Blue,
2007 4.2 Tdi Q7, 2006 S4 Cab Silver, 2010 RS6 Saloon Black , 2007 TT Roadster,
2010 A8 D4 4.2 Silver, 2006 C6 A6 2.7 Tdi Quattro, 2000 D2 4.2 QS/S8 Ming Blue (again), 2008 Q7 4.2 Black,
2009 C6 RS6 Saloon Daytona Grey, 2001 Fully Loaded A2 Tdi, 2006 Avant S6 Black, 2007 VW Caravelle Exec Black (almost an Audi)
2009 TT Roadster Daytona, 2015 Q7 4.2 tdi lava grey, 2002 GmbH D2 demonstrator, 2006 D3 A8 LWB 4.2 Tdi Black

Most Recent Audis:

2001 A2 1.4 Tdi Black, 2007 4.2 FSi Q7 ABT Blue, 2016 S5 Coupe Launch model, 2004 S4 B6 Cabriolet, 2016 Q7 Sline White, 2006 Q7 4.2 FSi Black, 2012 Q7 Sline+ 4.2Tdi White, 2008 Blue Audi S8

Everything Else

1989 Subaru Justy, 1986 Vauxhall Cartlton 2.0 GL, 1985 Vauxhall Carlton 2.2 CDi, 1987 Ford Sierra XR4x4, 1983 Vauxhall Senator, 1985 Vauxhall Senator 3.0i, 1997 Polo Saloon, 1997 Peugeot 306 1.9 TDi, Ford Sierra Sapphire 2000E, 1990 Subaru Justy, 2000 Subaru Impreza, 2000 Subaru Impreza RB5, 1993 Range Rover LSE, 2005 VW Bora, 2003 Skoda Superb, 2003 VW Passat V6 4 Motion, 1996 Peugeot 106, 2000 Range Rover 4.0, 2019 Tesla Model 3 Performance
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