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D3 - Wheels and Tyres Refurbing, center caps, tyre brands, tyrefitters - discuss it here

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  #11  
Old 21st April 2017, 11:08 PM
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Turbo Tony Turbo Tony is offline
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I don't feel you should need to pay a diagnostic price to get a quote for a job.

Back in my Vauxhall owning days, the garage back then would also insist on doing their own diagnostics but they would at least tell you that, for example, "if you're certain that's what you want done, a wheel bearing would be £xxx. We'd prefer to diagnose it ourselves though, for which the cost would be £yyy, plus the repair".
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  #12  
Old 21st April 2017, 11:17 PM
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briang9 briang9 is offline
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I think charging for diagnosis is a but much TBH, as said above I think being comfortable with who looks after your car is much more important than a Dealership stamp, particularly when, like me, you have little intention of moving them on..thats why I use a very good and trusted Indie near me
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  #13  
Old 21st April 2017, 11:35 PM
Mechcanico Lee Mechcanico Lee is offline
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Fair point I see where your coming from and your correct , I work at an independent and if you come to our garage we would quote on the job no problem but if the ' other garages' diagnosis of the fault was wrong the job is chargeable as per quote .

What I'm getting at to all , is if you go to any garage and say can you fit such and such and this does not fix your problem the onus is on you , but if you ask the garage to carry out investigations / diagnostics and they get it wrong it's the repairers problem .

Just back to your problem .....the clickity click noise ......reminds me of a dry cv joint ??
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  #14  
Old 22nd April 2017, 07:44 AM
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Turbo Tony Turbo Tony is offline
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Quote:
Originally Posted by Mechcanico Lee View Post
What I'm getting at to all , is if you go to any garage and say can you fit such and such and this does not fix your problem the onus is on you , but if you ask the garage to carry out investigations / diagnostics and they get it wrong it's the repairers problem .
Totally agree with that.

I heard the noise on 1781cc's car first hand as I waved my exhaust goodbye. It happened more consistently than I thought it would. I'm not knowledgeable enough to know what could have caused it though.
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  #15  
Old 22nd April 2017, 08:35 AM
1781cc 1781cc is offline
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I agree with that as well - essentially the wheel bearings are not under recall for my car. Audi didn't want to quote for that job without seeing the car and charging me for diagnosis.

I'll get them sorted soon enough, but it just shows that the arrogance of the dealership (which are all franchised and not owned directly by Audi) in getting repairs done. And they wonder why Specialised indie's thrive so much.

The S8 is the only car i've ever had where I've tried to keep up the Audi stamped history, but I get all the repairs done by Indies - I think its going to go Indie for the servicing as well.
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Old 22nd April 2017, 09:35 AM
paulrstaylor paulrstaylor is offline
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I had a couple of wheel bearings done on my (now Lee's) D3, both manifested as a high pitch whine at speed - no clicking, no movement in the bearing. In retrospect may have made sense to do them at the same time, 4 wheel alignment was a big part of the cost.

I'm sure there maybe more than one failure mode, but it could be something else also
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  #17  
Old 22nd April 2017, 09:49 AM
Mechcanico Lee Mechcanico Lee is offline
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I'm surprised that dealers have so much work with how much they charge and arrogance as you say , a good independent can do just as good of a job and they want your work , it's all about reputation ...indies thrive on it ......do a good job you tell a couple of other folk .....do a bad job and you tell lots of folk .

Just going off on a tangent here ......our trade has a terrible reputation ....so many bad / rip off garages out there , we all get tarred with the same brush for the most of it .

Is it a surprise ? A trade with no regulation / accreditation.....any average Joe can go rent a unit, get a monkey wrench and a socket set and start fixing cars with no qualifications to do so what so ever " well I used to fix my Lambretta when I was a kid so I know a bit "
But if your a gas engineer ....an electrician even a barbers shop for gods sake !! there is regulation , certifications of competency in place that you have gained a certain level

Car repair ....don't need any of that , go buy a ting tong ball joint for your 2 1/2 ton Range Rover from eblag get it fitted by the cheapest monkey in town ..... bent over nails used as split pins ....if your lucky that is !!........
Few days later ball joint pulls out , car looses control , slings itself across the road and crashes maybe kills someone ...... mmmmmm regulation needed ?? Nah!
I've been thinking of changing trades ..... Anyone got a barbers chair a comb and some dubbers for sale ........ hehehe

Lee
Frustrated spanner monkey ....
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  #18  
Old 22nd April 2017, 01:09 PM
sarg sarg is offline
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Quote:
Originally Posted by Turbo Tony View Post
I don't feel you should need to pay a diagnostic price to get a quote for a job.

Back in my Vauxhall owning days, the garage back then would also insist on doing their own diagnostics but they would at least tell you that, for example, "if you're certain that's what you want done, a wheel bearing would be £xxx. We'd prefer to diagnose it ourselves though, for which the cost would be £yyy, plus the repair".
This, price the job, if the price is fair then you can diagnose it yourself before going ahead with the work, no problem.

As for charging for a diagnosis, this is a big no-no from me, any dealer that does so doesn't see a penny of my money. I found most Audi dealers would want an hour's labour just to plug it in to the OBD reader but I have found it varies from dealer to dealer though.

You wouldn't expect to pay for the shoe shop to measure your feet, nor the tailor to measure you for a suit, even in my trade, an IFA will generally offer a first meeting to discuss requirements free of charge, so will most accountants and solicitors, so why the motor trade thinks this is somehow beneath them is beyond me

My BMW dealer was pretty fair with this and would happily quote over the phone for a job based on my diagnosis. It might just be that you need to have built that relationship with the personnel first, I always dealt with the same guy which helped, there was a certain amount of trust there.

For example, when my sunroof was leaking and they had to strip it down to find the cause, I wasn't charged for that, and BMW picked up the tab for the repair
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  #19  
Old 22nd April 2017, 02:39 PM
Mechcanico Lee Mechcanico Lee is offline
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" As for charging for diagnosis this is a big no no "

What if it was an unknown engine problem that required intensive diagnostic pathway testing and various test procedures to come to a 100 % correct conclusion of the fault . Free diag ??
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  #20  
Old 22nd April 2017, 10:14 PM
Joe2.0E Joe2.0E is offline
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In my experience, a decent dealer will diagnose and quote for a repair job for free as long as you then agree to go ahead with the repair afterwards.
Obviously if you don't proceed with the work, they will charge for the time spent on diagnosis which would often be an hours labour.
I think this is quite fair and works well for me.
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