ZF approved garages

[homer simpson]

Originally Posted by The_Laird

Did I miss something? Have Mackies done a wrong ‘un?

The bottom of Spanker's post (#1)

http://forum.a8parts.co.uk/showthread.php?t=14939

I was expecting £155 + VAT for the job but it was at this time, after all but two staff had gone home, that the subject of the "extra hours" work needed to be discussed.
"How much were you quoted??" said the foreman behind the desk.

"£155 + VAT" I replied

"For an S8??" he quickly responded...

"Yes. I was quoted £155 + VAT when I booked the appointment over the phone earlier in the week", said I, knowing that the person who had quoted me was Lisa Mackie, who was the only other employee in the building and was sat in the same office. She sheepishly did not look up from her computer screen.

The foreman muttered something about the S8 been more difficult to get to because "of the extra hardware" that needed to be moved out of the way. I did not have the knowledge to challenge him on that.

"And then there is the extra 5 hours that our technician has taken to drill and re-tap the sump holes".

Annoyingly I said that to spring such a thing on me at the 11th hour without consultation was a very poor practice (or words to that effect).
We finally agreed on me paying an extra 3 hours for the 5 hours of supplementary work, which at £75 per hour + VAT, brought the total bill to about £456.