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  #21  
Old 27th March 2018, 07:34 PM
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homer simpson homer simpson is offline
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Quote:
Originally Posted by tonupkid View Post
Got my car back today and, after the original **** up, Audi Stafford have been brilliant.
They finally decided that the original caliper could not be repaired, and so have replaced it... Free of charge.
In addition they fitted the wipers I ordered, and have also supplied these for free.
While my car was with them I have enjoyed the use of an A6, followed by a Q5, and for the last few days am Allroad A6 3.0 TDI.

I really can't fault them. Everyone errs from time to time. It's the way these things are resolved that matters, and credit to them for the way they have done this.
There are some first rate dealers out there
It's nice to hear a good Dealer story. As you said, everyone screws up now and then but it's how they resolve it that separates the good from the bad
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  #22  
Old 27th March 2018, 07:50 PM
MikkiJayne MikkiJayne is offline
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Excellent
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  #23  
Old 27th March 2018, 10:19 PM
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Congratulations Nick.
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  #24  
Old 27th March 2018, 11:30 PM
Regulus Regulus is offline
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Very nice to hear that your Audi dealer solved the issues as well, in a good manner
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  #25  
Old 28th March 2018, 09:48 AM
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Conquistador Conquistador is offline
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A win for you! Glad to hear they saw sense, accepted responsibility and looked after you with replacing the part.

If it's pretty conclusive that they have caused the fault, then a main dealer will usually rectify the problem. This is a premium brand after all and we are fairly loyal customers and enthusiasts but certainly don't appreciate being ripped off and treated like fools.

My local dealer (Chelmsford Audi) completely messed up my S8 doing some recall work a couple of years ago but refused to accept responsibility for any of the problems and were really digging their heals in. I got nowhere when I raised a complaint with Audi UK as well. The only option was going to be taking them to court but as a desperate last resort I found the director of Audi UK's email address and fired off a long email to him explaining the situation. He called me personally within an hour of me pressing send and my case was then handled by his team, they authorised just over £2,700 of repair work and everything was excellent from that point on but I have vowed to never have anything to do with Chelmsford Audi again, I am instead happy to drive the extra 20 miles to Southend Audi for anything now. Unfortunately they are still part of the Essex Audi group but knowledge, competence and customer service are everything. Chelmsford Audi have none of these attributes, but I digress.

It's a flagship car and you are taking it to a main dealer for repair/service work. If you can't expect perfect service there, then there is no hope for the brand.
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  #26  
Old 28th March 2018, 10:30 AM
HPsauce HPsauce is offline
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I'm waiting to see what the outcome is on my son's S4 Avant.

He paid Chingford Audi a great deal of money just a few weeks ago to fix his power steering and it just failed again totally.

It was on a weekend and his wife was driving it, with 2yo grandson on board, a fair few miles from home out near Rickmansworth/M25.
The car was trailered back to their house and they came home by train. Not sure if that was due to limitations/safety in the recovery truck or just personal preference, our grandson is very happy on trains and tubes.
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2003 D2 FL S8. Irish Green Pearl/Beige. Solar sunroof, auto-dim mirrors, electric rear seat functions, ski hatch retrofit; extended leather. Aftermarket DVB-T, reversing camera and full XCarlink (Bluetooth etc.).
2016 Volvo V40 T5 Cross Country (4WD) with ALL the toys including adaptive cruise etc. etc. Osmium Grey with Blonde/Charcoal leather interior. Polestar performance "optimisation". (A much rarer model than a D2 S8 by the way!) Oh, and a brand new engine at just under 30,000 miles on the factory one!
Finally: gone, but not forgotten.....
1998 D2 PF S8. AgateGrey/Platinum. Every option (I think) except electric rear seats, tiptronic steering wheel, ski hatch, towbar & dimming door mirrors.
e.g. Cruise control, NavPlus/TV, Bose, GSM, Xenons, Solar roof, Parking sensors, Alcantara/leather everywhere of course. (internal dimming mirror added later)
1998 (very early) Ford Focus 1.8 Zetec; ABS/TCS, Heated screen/mirrors, Aircon, Auto-dim mirror, Leather, Trip computer, Cruise control, OEM Ford SatNav with CD changer.
And before that a lot of Rover 800s, a few oddities, a lovely Triumph Dolomite 1850HL with Overdrive and way back in my schooldays an Austin Seven aka Mini 850!
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  #27  
Old 29th March 2018, 04:19 PM
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Turbo Tony Turbo Tony is offline
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Audi West London made a cacophony of errors when my car went there. It lead to a lot of stress for me and LONG periods without my car.

In the end, they stepped up and fixed/refunded all of it, so I now look back at their efforts and I can't say they weren't fair.
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  #28  
Old 29th March 2018, 05:01 PM
HPsauce HPsauce is offline
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My sons S4 is allegedly coming back to him tomorrow morning (Good Friday) at 10am. Not sure if has to collect or it gets delivered.
Seeing him later in the day so I'll hopefully get the full story!
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2003 D2 FL S8. Irish Green Pearl/Beige. Solar sunroof, auto-dim mirrors, electric rear seat functions, ski hatch retrofit; extended leather. Aftermarket DVB-T, reversing camera and full XCarlink (Bluetooth etc.).
2016 Volvo V40 T5 Cross Country (4WD) with ALL the toys including adaptive cruise etc. etc. Osmium Grey with Blonde/Charcoal leather interior. Polestar performance "optimisation". (A much rarer model than a D2 S8 by the way!) Oh, and a brand new engine at just under 30,000 miles on the factory one!
Finally: gone, but not forgotten.....
1998 D2 PF S8. AgateGrey/Platinum. Every option (I think) except electric rear seats, tiptronic steering wheel, ski hatch, towbar & dimming door mirrors.
e.g. Cruise control, NavPlus/TV, Bose, GSM, Xenons, Solar roof, Parking sensors, Alcantara/leather everywhere of course. (internal dimming mirror added later)
1998 (very early) Ford Focus 1.8 Zetec; ABS/TCS, Heated screen/mirrors, Aircon, Auto-dim mirror, Leather, Trip computer, Cruise control, OEM Ford SatNav with CD changer.
And before that a lot of Rover 800s, a few oddities, a lovely Triumph Dolomite 1850HL with Overdrive and way back in my schooldays an Austin Seven aka Mini 850!
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  #29  
Old 29th March 2018, 07:06 PM
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Glad to hear that the dealer did right by you and sorted the problem out at their expense.

Quote:
Originally Posted by Conquistador View Post
It's a flagship car and you are taking it to a main dealer for repair/service work. If you can't expect perfect service there, then there is no hope for the brand.
Not talking a flagship car here, but my first new Audi was '95 A4 1.9TDi (90bhp). Spent 10 months arguing with the dealer, who used every excuse in the book, so I went to Audi UK. Thankfully, they dealt with it and I got a brand new '96 A4 1.9TDi. A few years later, that same garage lost its franchise, and with service like that, I don't blame Audi.
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My DIY jobs - Replaced alarm horn, Replaced Coolant Temp sensor, Updated RNS-D firmware, Installed Reversing Camera and Digital TV, Dashcam Installation, Retrofitted Rear Blinds, Auto-Dimming Rear View Mirror, Chrome Boot Struts

Sold! 2008 S8 D3 5.2 V10 - Engine: BSM, Gearbox:KLW, Colour:LY7F Suzuka Grey Pearl Effect, Interior:Black/Black with Silver/Black valcona leather with carbon atlas inserts, Bang & Olufsen, Heated windscreen, Soft-close doors, TV, DAB, AMI, Quad Zone, Auto Boot, Auto dim Mirrors, Keyless entry, PDC with rearview camera, AFS II Headlights

My DIY jobs - Fan Jet Windscreen Washers, Retrofitted Electric Side Blinds
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  #30  
Old 30th March 2018, 03:33 PM
HPsauce HPsauce is offline
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Quote:
Originally Posted by HPsauce View Post
My sons S4 is allegedly coming back to him tomorrow morning (Good Friday) at 10am. Not sure if has to collect or it gets delivered.
Seeing him later in the day so I'll hopefully get the full story!
Turns out it was "just" an airlock and that this is quite normal/common after replacing the rack/fluid. Hmmm.....
Apparently it says on the invoice that the car should be brought back after about 3 weeks to bleed any air from the system.
On the invoice!
I was with him when he collected it after the initial repair and no-one said anything about this or pointed to the comment.

And anyway, why is this necessary and why would it fail totally? Surely, like brake bleeding, there's a procedure to follow that should ensure the hydraulic fluid is bubble-free?
__________________
2003 D2 FL S8. Irish Green Pearl/Beige. Solar sunroof, auto-dim mirrors, electric rear seat functions, ski hatch retrofit; extended leather. Aftermarket DVB-T, reversing camera and full XCarlink (Bluetooth etc.).
2016 Volvo V40 T5 Cross Country (4WD) with ALL the toys including adaptive cruise etc. etc. Osmium Grey with Blonde/Charcoal leather interior. Polestar performance "optimisation". (A much rarer model than a D2 S8 by the way!) Oh, and a brand new engine at just under 30,000 miles on the factory one!
Finally: gone, but not forgotten.....
1998 D2 PF S8. AgateGrey/Platinum. Every option (I think) except electric rear seats, tiptronic steering wheel, ski hatch, towbar & dimming door mirrors.
e.g. Cruise control, NavPlus/TV, Bose, GSM, Xenons, Solar roof, Parking sensors, Alcantara/leather everywhere of course. (internal dimming mirror added later)
1998 (very early) Ford Focus 1.8 Zetec; ABS/TCS, Heated screen/mirrors, Aircon, Auto-dim mirror, Leather, Trip computer, Cruise control, OEM Ford SatNav with CD changer.
And before that a lot of Rover 800s, a few oddities, a lovely Triumph Dolomite 1850HL with Overdrive and way back in my schooldays an Austin Seven aka Mini 850!
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