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-   -   Audi Approved Used & Warranty - Not worth the paper its written on ? (https://forum.a8parts.co.uk/showthread.php?t=10436)

IT 19th August 2015 09:24 AM

2 Attachment(s)
Quote:

Originally Posted by PsYcHe (Post 98364)
You'd need to get a copy of the 145 points in the report. And any outputs from VCDS showing that errors were logged before the purchase date. Though I can't see how the warranty company can claim it was a pre-existing fault and the supplying dealer can claim to not have to fix it..


For those who've never seen one, here is the report for my 'Approved' and checked Q7. Note check 58 specifically.

All signed off by three members of the dealership.

Looks all very re-assuring doesn't ?

It has never been disputed by the supplying dealer that the car was in fact supplied out of their door with the keyless faults.

Staggering.... :mad:

To date, I still have no idea what other issues may be pre existing on this car, or my RS6.
http://forum.a8parts.co.uk/attachmen...1&d=1439975934

http://forum.a8parts.co.uk/attachmen...1&d=1439975934

IT 19th August 2015 09:39 AM

Quote:

Originally Posted by tintin (Post 98365)
If not fraud, where it may be difficult to prove intent, I'd have though it would at least be negligence, so culpable at that level, if not more.

Noted, thanks for the input.....

paulrstaylor 19th August 2015 12:01 PM

Quote:

Originally Posted by PsYcHe (Post 98364)
You'd need to get a copy of the 145 points in the report. And any outputs from VCDS showing that errors were logged before the purchase date. Though I can't see how the warranty company can claim it was a pre-existing fault and the supplying dealer can claim to not have to fix it..

The issue is that the supplying dealer has not contractual obligation to IT, as they supplied the car to someone who subsequently re-sold it to him.

That doesn't make it morally correct or anything other than bad.

IT 19th August 2015 12:13 PM

Quote:

Originally Posted by paulrstaylor (Post 98378)
The issue is that the supplying dealer has not contractual obligation to IT, as they supplied the car to someone who subsequently re-sold it to him.

That doesn't make it morally correct or anything other than bad.

Yes, I completely acknowledge that I didn't buy direct from them, and that no contract exists directly between myself and Hitchin.

But there was a deficiency in the quality of the car as supplied to the original purchaser, under the umbrella of the Audi approved scheme and that leaves a bitter taste in my mouth, especially as its looking far less likely that is an isolated case.

I've spent years harping on about how excellent Audi is, but sadly I do have to back peddle a bit.

The cars are still excellent, beautiful, well engineered. But just don't get sucked into paying any sort of premium for one that is 'approved' is my current concern.

IT 19th August 2015 12:18 PM

I should also note to Audi UK's credit, when I first spoke to them, the fact that I wasn't the original purchaser didn't dissuade their interest in the case.

They agreed wholeheartedly that any Approved user car should be sold fault free, and really who currently owned it wasn't the issue.

paulrstaylor 19th August 2015 01:40 PM

Quote:

Originally Posted by IT (Post 98381)
I should also note to Audi UK's credit, when I first spoke to them, the fact that I wasn't the original purchaser didn't dissuade their interest in the case.

They agreed wholeheartedly that any Approved user car should be sold fault free, and really who currently owned it wasn't the issue.

That is a good start then, I am watching this with interest as you know, will be keen to see if the initial view from Audi actually drives any change in the seemingly broken PDI process for Audi Approved cars!

IT 19th August 2015 01:50 PM

1 Attachment(s)
Oh, the timing irony of this email.....

... no mention of any discount for the pre existing faulty items that wouldn't be covered if I renewed at full price ... :rolleyes:

http://forum.a8parts.co.uk/attachmen...1&d=1439992149

paulrstaylor 19th August 2015 01:53 PM

Out of interest, what was the price to renew?

IT 19th August 2015 02:01 PM

Quote:

Originally Posted by paulrstaylor (Post 98390)
Out of interest, what was the price to renew?

Varies from £889 to £2457 depending on mileage limits, excess and level of cover. More expensive than I was expecting to be honest.

Adrian E 19th August 2015 06:10 PM

Our warranty is due for renewal too. Haven't logged on for the quote yet. We've had the most basic cover just to cover the risk of major failure. Instrument cluster isn't covered on named component apparently.


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