My S8 rear ended while with the garage!
 

A first for me.
Leave my car at the garage, and they return it having had an accident in it :mad:

Nooooooooooo! :mad:

Make them buy it at full book value and get a w12! The last thing you want is a damaged repaired when it's nothing to do with you.

oh noooo Nick damn im sorry to hear that mate
hope it hasnt done too much damage :mad:

Thats bad.... Hope the damage isnt too extensive :Confused:

Any reason they were 'road testing' it?! Especially if rear ended by another Audi in for servicing.......

If it's any more than a bumper replacement I'd be looking to offload at their expense unless the car has strong sentimental value to you.

Hate it when this happens :mad:

Guys, you all know this garage
It was apparently rear ended by a Vectra on an island on the M1. Huh?
It looks like superficial damage, but I'm taking her into a body shop tomorrow to check that nothing more serious has been damaged

Adrian.
The road testing involved my car coming back to me with an extra 255 miles on the clock. I can account for about 150 to 170 for the commute, but what has happened, apart from a crash, that I don't know about.
And all of this on my petrol

Mike. W12! Do you think I should be slowing down then :)

Fooking hell.. so an 80 mile round trip with a prang? Sounds like a lunchtime test pilot.

Well I hope they can give you a good enough explanation as to why they had to do such an extensive road test on your car, I understand you not naming the garage, but another clue would be good. I know where you live (ish) Was the 150-70 miles you did one way or round trip? What was the work you were having done? Fitting of a Milltek I hope. Let that V10 sing(h) :D

Sounds like an apology/explanation is most certainly required....

Not sure where you live, but if you're in the South East I know an exceptional bodyshop in Crawley - Porsche approved etc.

I'm sure this is a story that they wouldn't want to get out too widely. Maybe you should mention this to them...

not good, just hope they compensate you handsomely for it

This is exactly why i dont take my drift car or my A8 to anyone other than my mates bodyshop/mechanics place or Audi Directly.

I wouldn't be so sure about Audi directly either. See here.

http://www.m5board.com/vbulletin/e60...est-drive.html

&

http://www.dailymail.co.uk/news/arti...-included.html

Lots of similar stories.. was one about a monaro that had been ragged, but the owner had one of those driver cams in it :)

Cheers guys.
Fortunately only surface damage to rear bumper, should have a quote tomorrow.

The garage is Revo in Daventry (They were fitting new discs, Pads & a gearbox service)
To be fair to them, accidents happen, we all **** up from time to time. The important thing is how its dealt with and so far they've been spot on.

They were unaware of the prang and shocked when they heard. They've stressed that this is not the way Revo treat their customers and that they will see me right.

It'll soon be obvious if they are as sincere as I believe them to be, and |I'll update everyone when there's a result.

Its no big deal, but I must be emotionally attached to the car. Woke up the other night having dreamt that gallons of blue fluid were leaking out of her. And on opening the bonnet found a big plank jammed down the side of the engine and the coolant reservoir loose and flapping about :ROFL:

Not aware of the accident? Did they not say that a Vectra crashed into the back of it on the M1? :Confused:

I would still want an explanation for the extra miles which aren't necessary for a brake and gearbox oil change. Not impressed, James (Mkoneman) is the only person I trust with my car, excellent mechanic and you all know his (trophy winning) standard of work.

Nick, I trust you know a good body shop in the area? As I'm local I feel I should recommend one but I don't really know any. I suppose an Audi one would be the safest bet?

The person driving my car at the time of the crash wrote and told me, but omitted to tell Revo. Apparently
I have questioned the additional mileage, but they have so far blanked me on this one
Repair wise, there's a place called Shorade, nearby in Cannock. They do a lot of exotics and did a good job on my sons A4 a couple of years ago.

LOL maybe I'll soon be able to recommend a good repair shop to you. Lets hope so and lets hope you never need it :D

Sounds kinda odd that he wrote to you but didnt tell his employers, wonder why he did that, sounds very strange

So many garages are the same :mad:

Mileage they have done is unacceptable, and to be honest mate, sounds like the person driving who conveniently forgot to tell his employers, has ragged the arse off your car.

at least at main dealer you have a head office to speak to though.

Hey fellas - it was me driving!
A fella drove into my rear and that morning I got taken back home and the to hospital and so couldn't speak to anyone other than Nick, did Sneddon emails out but couldn't directly speak to anyone.
It was a minor tap but has scratched the car, I was devastated, never had anyone drive into me before and terrible timing. Revo would never abuse a car or ordinariyl deliver a car damaged, it had never happen before and made ECM worse by the fact it was Nicks BEAUTIFUL S8! Revo are, I can assure you, very careful and tight on vehicle care, a very isolated and very unfortunate incident!! Sorry Nick!!!

I'm actually not at Revo now and am taking a couple of weeks to get all hospital appointments out the way but apologies for taking so long to get on here!

Nick, as I said on my Pm's, really sorry I didn't get to speak to you personally but pls do call if you want to!

I will be at the meet this weekend and catch up with everyone and to everyone who's PM'd me I will be in touch I promise, not dissapperared but HAVE to get done a hospital now as been putting off and buggered me up.

Genuinely not very well at min but be back fighting fit again soon.

SORRY NICK!

Okay, I'll say it.

What about all the additional mileage, whose responsible for that? Sounds like someone was just having a fun in Nick's car, and on his petrol. A 2-3 mile road test I would deem as acceptable. As a Revo customer I feel I am being reasonable and have a right to an explanation before I feel comfortable putting any more work their way.

Guys,

Lets not all get on a witch hunt here. Ben has clarified the situation and Revo are dealing with it. I would hope we don't have trial by forum on here.

Accidents happen and there may be a good explenation. But as Nick has good standing on here I would hope that we will all wait until the process is complete and Nick can make comment on how it was dealt with.

Revo have prefered status on the forum which came about due to Ben's employment. Since then many members have used Revo with excellent revues. I'm know they are keen to keep that good rep.

So lets leave this one for a while and let Nick report on how the process goes.

Just so we all know as part of my resettlement process while leaving the Navy I have spent seveal weeks working at Revo and I am currently there now. I have found them to be an honorable group of people who care about their reputation and I'm sure will do the right thing.

I think you are all jumping to conclusions. firstly i know ben was driving but the accident was not his fault, the other person drove into the back of him ! This accident could have happened to any one of us at any time. Secondly i dont know if ben was droping the car back at this point but i would assume he was dropping it back as it was collected then delivered after the work had been done. AS for the extra miles do you really think that 2 or 3 miles is a good test drive to make sure everything is ok ? Ben has on many ocassions taken my car for extended test drives just to make sure all the car is in perfect working order and i have never had a problem with that. I also know there are no boy racers that work at revo or test pilots and i am sure all the employees take care of all the cars in there care. I would still be prepaired to take me car to revo or to ben to have work done as i have always had the best of service from both +++

Given Nick's original posts, I'm not that surprised at the responses generated tbh. My assumption was that the car was at a large Audi conglomerate and been driven by the pimply car wash kid/trainee, when it shouldn't have been, which clearly was not the case.

Following CtL's post, perhaps until such time as Nick is happy with the circumstances surrounding events and that the car is returned to its original condition this thread needs putting somewhere offline to the majority of us?

I brought it back to deliver it once, after an extended road test as we were evaluating for software too, and then had to drive another 100mile round trip back to work as warning light came on and I hadn't got my lead with me. It probably did more like 150miles more than I originally anticipated but none of these were gratuitous or neglectful, I certainly wasn't playing in Nicks car - I'd NEVER do that. Nor would anyone still a Revo either.
I'm not at Revo but I can vouch for their integrity and care for customers and cars!
Wether a car is worth £50 or £50,000 it's someones pride and joy and deserves to be treated as such. My car got smashed (badly) at a garage a few months ago and I was LIVID, they tried to hide it too which compounded the issue, so I know how it feels but this is not a case of lack of respect or care for Nicks car.

I think we should leave it for Nick & Ben to sort it out. After all he's apologized and made his explanation. As for saying someone ragged the car its not fair to state thing like that when not all the facts are publicly known.

Remember..... It is easier to dam a river than to stop gossip!

Appreciate that post, thank you. I'd never rag someones car, I may be hard on brakes at the Nurburgring (:o) but I alway treat cars with respect.

Looking forward to seeing everyone this weekend.

I initially thought people at Revo were having fun whilst the boss was away, I didn't say Ben ragged a car whatsoever. I asked for an explanation as a customer and got it, thank you and see you on the weekend.

Fair enough, I take it back given what I have read now. :)

Your car sorted yet Nick?

Nope. And Revo are now denying liability, unless I can prove that the damage occurred whilst my car was in their care.
Slippery, but not clever :mad:

Its in both our interest to resolve this in an amicable way so I've tried speaking with Todd Williamson (Revo Technical director) a couple of times today, but they say he's out, and he hasn't returned my calls

Is there a contact with a guy / his insurance company who has actually rear ended the vehicle?

Their work shop manager has made a post here publicly stating he was driving when the crash occurred as well as sending you a message. That should be proof enough. I won't say more on this thread but please keep the other one updated. Good luck with it all.

Its a bit sticky this one really.

I guess legally the blame and hence liability rests with the guy that rear ended Nicks car whilst driving it. Nick, Ben and Revo are all innocent parties all things considered.

The problem lies with the expectation that Revo, being a business in charge of the car, should sort it out.

Its not clear whether the driver that hit Nicks car stopped and gave valid details.

Either way, the one thing insurance companies are good at, is blaming another insurance company whereever possible.

I imagine (not being an insurance expert) that if Nick were to raise a claim for the damage, his insurance company would then work hard to reclaim the costs from the 3rd party(ies) - This can be done prior to any work done on Nicks car (assuming its drivable) and thus before any 'real' costs are incurred.

If/when they establish liability, ie, they get a blank cheque to repair Nicks car, his noclaims would be unaffected and he shouldnt need to pay an excess. He can then have it repaired properly, at no cost to him.

If they fail to establish liability, then Nick could presumably choose whether to pursue the claim, risking no claims and paying an excess, or to drop it, at no cost to him, but still needing the rear fixing.

If the other driver isnt coughing up, then im not sure its as legally clear cut as being Revos sole liability (from a legal perspective) - but - I'm sure we all have the perception that as a business they'd fix things like this...

On the other hand, I'm not sure even a fully comp motor insurance policy would cover your car for damage whilst someone else was driving it, especially if they have their own insurance cover... :Confused:

Its a fascinating insight into the wonders of insurance, just a shame its so close to home....

I hope it all gets resolved nicely....

A very sad story guys , I'm sure they will come good ..

Interesting certainly but I wholeheartedly agree with the 'too close' part :)

Just to be clear.
1/ The damage is very minor, scratched rear bumper and chrome strip
2/ I know nothing about the 'Vectra driver' apart from Ben telling me what happened and that he admitted fault and gave Ben his details

Revo have a duty of care, and as such the liability lies with them. They are at liberty to take their claim directly to the person responsible for the collision, or through their insurance.

Revo are asking me to be patient while they complete their investigations. Whatever that means, I'll give them the benefit of the doubt. but the clock is ticking and after all their earlier promises I'd have hoped to have this settled without all the unpleasantness

Ian. Insurance companies are weird. In my experience they often don't pursue claims. I guess they either fail some cost/benefit test, or they agree between companies to let it go, one case against another coming the other way, if you see what I mean.
Also who's to say that the Vectra insurer is not the same as mine. Will they really have any incentive to protect my no claims?

It all boils down to liability and that rests with the people to whom I entrusted my car

Thanks for the update.....

Damage does seem rather minor, even more reason for Revo to just get on with it really and sort out the admin later imo...

For a few hundred quid they could have had your car back to pristine condition, and still had the option to pursue the 3rd party for the costs. More importantly, it wouldnt be extending this painful length of time where we're all losing faith in a preferred service supplier....

If they've not forwarded on the 3rd party details to you, that surely signals their intent to deal with it all, and so I concur that they have essentially admitted their liability for this incident...

Lets hope for a positive response soon.. :rolleyes:

When we went to Revoteck a week or so back, they told us Ben is no longer working there, anybody know where he is now?

I know where he is now. He has his head under the bonnet of my S8 fixing my power steering leak +++