Its very easy to strip the door cards don't be afraid, get stuck into the manual from the tech dump and you will know where to start, or look at youtube it has videos for removing A8 door cards
As for the soft close, I went down the same route as Scott and it seems like the door latch has a dodgy switch as the motor works fine when disconnected and reconnected for one cycle.
I just received a new latch today from TPS and will fit in due course and update accordingly.
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