Quote:
Originally Posted by tintin
Not at all, I'd already had that agreed by the Co-op. I also had other "accident management" companies offering their services. Which they don't do out of the goodness of their hearts - they're in it to make money, and create another middleman and layer of costs, which - as already pointed out - ultimately just adds to the premium paid by us, the policyholder.
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So why did Co-op want you to use a management company if they had already agreed to have it repaired in your preferred bodyshop?
I had very similar experience to yours with my (non fault) claim, it was repaired in Audi approved body shop with no hassle - I had to demand it though. However, as pointed out above some insurance companies can be very difficult about it.
Audi's incentive here is of course to make money - by getting the repairs done by their dealers/partners. They also collect a database for marketing etc.