[tintin]

Originally Posted by audifin

So why did Co-op want you to use a management company if they had already agreed to have it repaired in your preferred bodyshop? Policy - for the reasons given

I had very similar experience to yours with my (non fault) claim, it was repaired in Audi approved body shop with no hassle - I had to demand it though. However, as pointed out above some insurance companies can be very difficult about it. Again, for the reasons given.

Audi's incentive here is of course to make money - by getting the repairs done by their dealers/partners. They also collect a database for marketing etc.

And they also make a profit - why else would they do it - just to cover their costs?