Quote:
Originally Posted by audifin
So why did Co-op want you to use a management company if they had already agreed to have it repaired in your preferred bodyshop?
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A few key reasons I see:
- To control the costs, so you don't get sucked in by a 3rd party accident management company
- It is in their interests financially in some way, commission payment, diversion of profits, possible tax benefits
- Possibly to make sure you (3rd party) are happy - potential customer experience, we all take new policies out every year
Quote:
Originally Posted by audifin
I had very similar experience to yours with my (non fault) claim, it was repaired in Audi approved body shop with no hassle - I had to demand it though. However, as pointed out above some insurance companies can be very difficult about it.
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If you are willing to stand your ground, be reasonable but demand that they fulfil your rights and their obligations you don't need an accident management company, but for most people they do make the process easier - at an associated and indirect cost.
Quote:
Originally Posted by audifin
Audi's incentive here is of course to make money - by getting the repairs done by their dealers/partners. They also collect a database for marketing etc.
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Isn't that the game for most in a capitalist society?
I guess it could also be argued that increased costs and even company profits are good for the economy, as when cash flows it creates tax income - well it should
