The same happened on mine. Apparently there are two release cords visible for the release catch (one for each side). Since I did not do the fix myself, I am not sure what needs to be removed out of the way to access these cords. It was not a quick or easy job but nothing was damaged.
I understand that the fitting of these release cords was dependent on the manufacture year..
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2012 A6 3.0 TDI Avant, Silver, 7 Spd STronic, Bose, ACC, Advanced Parking Camera, Power close / open tailgate, Side and Lane Assist, AMI & Jukebox, Adaptive lights with corner and high beam assist, Through load with ski bag, Audi pre sense plus, sports diff and sport suspension, Panoramic roof, Storage pack, MMI touchpad and VIM, etc. Oh and now retro fit rear seat entertainment 
2019 BMW I3. Heat pump, Winter, professional and comfort packs, Harmon Kardon, autopilot
2022 Mercedes EQC 400
Previously: 2009 S8, Silver, B&O, Ceramic Brakes, Advanced Parking Camera, VCDS
2008 A8 3.0 Tdi sport, B&O
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