[homer simpson]

Originally Posted by tonupkid

Got my car back today and, after the original **** up, Audi Stafford have been brilliant.
They finally decided that the original caliper could not be repaired, and so have replaced it... Free of charge.
In addition they fitted the wipers I ordered, and have also supplied these for free.
While my car was with them I have enjoyed the use of an A6, followed by a Q5, and for the last few days am Allroad A6 3.0 TDI.

I really can't fault them. Everyone errs from time to time. It's the way these things are resolved that matters, and credit to them for the way they have done this.
There are some first rate dealers out there

It's nice to hear a good Dealer story. As you said, everyone screws up now and then but it's how they resolve it that separates the good from the bad