*** BACK TO VALET BAY WITH THE VALETERS AND WIFEY ***
Me:
"Ok. I'll go tell him, I'll see you later back at the car"
Salesmanager:
<I go back to showroom, wifey goes to Mondeo, I wait 5-10 mins for Sales Manager on the showroom-floor, there are customers around looking at cars - sitting at desks etc.>"Ok, I've rung them, I think we need to get it through the paint and body-shop - look, I'm willing to paint the boot-lid and sort out all the paint issues - will you give me that opportunity?"
Me:
"I'm totally unhappy with the condition of the car, it is in an unacceptable state and I simply don't want the car"
Salesmanager:
"Yes, but I can put all that right for you!?"
Me:
"I'm totally unhappy with almost every panel on that car hang to be abrasively polished - I just wouldn't buy a car where the paint work was as damaged as that - certainly not the most expensive car I've ever bought and so near to new with so few miles"
Salesmanager:
"I just don't understand, I can put these problems right - we've fitted a tow-bar to the vehicle, we've upgraded the Nav Maps <I was paying £1,130 extra for the tow-bar and £180 for the Navigation 2012 map upgrade plus £180 for Supergard>...We've taxed the car and registered it to you - we can put these problems right!?"
Me:
"Not to my satisfaction - look, I think we're going around in circles - I do not want hassle with that car, I do not want, if after a week or two when the wax or whatever wears off, for me to be seeing additional defects or problems such as swirl marks in the paint - and me to be 2.5 Hrs drive miles away from you - I just don't want the hassle nor would I accept a car in that state anyway - I simply
wouldn't.
Salesmanager:
"Well I can get it done - then keep it for a week - not polish it - then see what you think?"
Me:
"You see - more hassle - I'm already without a car - then another week without the car - you do know that I asked the salesman TWICE in WRITING to walk around that car and describe it you me in perfect detail don't you?"
Salesmanager:
"Really?<looking oddly guilty - I think he knew that>
Me:
"YES! I'll show you the emails on my iPhone right now if need be. This was avoidable, this is not my fault - and I simply do not want THAT car. I'm happy for you to source me another 4.2Tdi <though they're now getting very difficult to get hold of, I later found out> but I'm not prepared to take that car <customers are now looking and hearing what's going on - kind of pretending that they're not listening
> <I then added>"Look, even if you said to me, right we'll knock off £1k and sort the issues out,
which I know you're very unlikely to do, I
STILL wouldn't accept this car! - that's how sure I am!"
Salesmanager:
"Well, I've looked at the deal and I can tell you now we won't be doing that"
Me:
"That's not my point - my point is - that
even if you did, I wouldn't accept a car that needs every panel repairing - that's how I know"
Salesmanager:
<Ok, so this bit p*ssed me right off>
"Ok well I can see that I'm not getting anywhere with you today and I've got other customers who're waiting to see me - so I'll just have to ring you on Monday, let me get you a card"<he walked off>
Me:
<So I'm thinking - f*ck, this guy doesn't take a hint FFS, I'M A CUSTOMER WHO'S BEEN HERE NOW FOR OVER 2 HOURS, WAS DUE TO SIMPLY COLLECT MY CAR AND GO HOME - WHAT A ***'KING GAME!!>
Salesmanager:
<HE COMES BACK - GIVES ME A CARD AND WALKS OFF!>
Me:
<REALLY P*SSED OFF - I walk out and we go home>