My initial thoughts
Cheap inferior pads loose their material as it is not always bonded properly to the back plate. Do you know what make the pads were?
They should have noticed the problem during inspection, it's not rocket science checking brake pads and should have been the first thing to inspect.
It could make the pedal feel soft if some of the material was jammed, but I would have thought it more likely to have made a heck of a noise as the backing plate rubbed against the disc. Are the discs damaged?
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Nite Blue 3.0L SE Quattro
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