Afternoon chaps, hope nobody minds my joining up to reply to this but it seems there's been a little confusion over the quote mentioned at the beginning of this thread. If this has arisen from something we have said then I apologise.
The full quote was indeed for £1400 inclusive of VAT which broke down as (including vat for simplicity):
£700 parts (including all rollers, water pump and thermostat, all genuine Audi)
£585 labour (6.5 hours at £75/hour)
£240 oil & filter change (longlife)
I believe Sunny (our service manager) mentioned at the time that as it was a large/expensive job we would reduce our labour rate and do the whole job for £1400 inclusive.
As I say, if this wasn't made clear or we made a mistake then I am sorry. We're always interested to hear feedback if we've not been competitive and we will always try to match/better a like for like quotation.
Any questions I'll try and keep an eye on this thread; alternatively my direct number in the office is 01753 783 356 or my email
alex@fontain.co.uk (I'm in sales but keep an eye on the online bits & pieces also).