Thread: RANT - Garages
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Old 27th April 2013, 10:53 AM
limoncello limoncello is offline
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Join Date: Sep 2010
Location: Leeds
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im guessing that the parts guy has an easy way/only way of looking up parts, it tends to depend on who answers the phone and how much work they are willing to put in to help you


could he have looked it up and been more helpful - without a doubt, they have all the tools they need but requires more effort or knowledge.

One guy at leeds audi was a little unhelpful - he would look up part numbers and say that ones discontinued but wouldnt actually add any value by looking up what would fit instead, the other guy i spoke to would, and put himself out to find the correct parts.

it seems that though they charge more which is undertandable given the overheads of the buildings and staff etc, they are more likely to write off mistakes they make than an indy dealer if it comes down to it.

the amount of times ive taken cars in and had a job done and then been told another part is also required is unbelievable, its pretty obvious they changed the wrong part on some of those occasions at least - but without proof what can you do

thats my rant over
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