Quote:
Originally Posted by limoncello
im guessing that the parts guy has an easy way/only way of looking up parts, it tends to depend on who answers the phone and how much work they are willing to put in to help you
could he have looked it up and been more helpful - without a doubt, they have all the tools they need but requires more effort or knowledge.
One guy at leeds audi was a little unhelpful - he would look up part numbers and say that ones discontinued but wouldnt actually add any value by looking up what would fit instead, the other guy i spoke to would, and put himself out to find the correct parts.
it seems that though they charge more which is undertandable given the overheads of the buildings and staff etc, they are more likely to write off mistakes they make than an indy dealer if it comes down to it.
the amount of times ive taken cars in and had a job done and then been told another part is also required is unbelievable, its pretty obvious they changed the wrong part on some of those occasions at least - but without proof what can you do
thats my rant over  |
Im a parts advisor & u can look stuff up without a chassis number quite easily.
A helpful customer does help tho if its something slightly more specialist, i.e upgraded/aftermarket brakes.
Im no bad at this stuff & can find you pretty muvh anything, long as iv got the right info & the customers help
TBH, some of the older guys in this trade can get a bit arsey at times, especially the more computer illiterate ones.
Same goes for mechanics & garages - its all about attitude