Fortunately the mirror housing is entirely unmarked on the outer face, just taken chunks out of it adjacent to the mirror opening. You'd do well to break the lugs off with a knock without breaking the glass as well (it still isn't actually broken - just chipped!)
It's covered under sale of goods and services act 1982 (UK law) which requires 'reasonable care and skill' on the part of the fitter - if it's their profession to fit car parts and they screw up then they are in breach of contract (implied or actual)
If you can, as a DIYer, install a mirror lens you buy in Halfords without it falling out I'd suggest it's reasonable that a professional be able to make it stay in place longer than 2 years!
I know what you're saying Dezzy but I know I haven't clobbered the mirror - they are always folded when the car is parked and it's always garaged at night. There is no physical damage on the car aside from where the mirror has dropped out. The definition of 'reasonable' is the only point that can be argued over but I can line up any number of qualified engineers to state the bleeding obvious if required.
I'm hoping it won't come to that and we can agree some middle ground but since I know I'm not at fault and I'm still paying through the nose on my insurance premium for the £2.5k bill last time I'm buggered if I'm paying to have the same job done twice!
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===SOLD===2002 Audi S8 D2 Final Edition (yes, really) in Avus Silver with purple extended leather===SOLD===
2011 S5 Sportback in Phantom Black with black Super Sports leather, 9x20s, tech pack high, adaptive xenon plus, intelligent key, memory seats pack, sunroof, B&O, Audi Drive Select & quattro Sports Diff, DAB, parking system plus
2015 VW Golf GTI Performance Pack in Carbon Grey with black Vienna leather, tech pack (Discovery Pro nav & Dynaudio), DCC, factory towbar and retrofit RVC
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