Quote:
Originally Posted by David's8
 Thanks Dezzy!
The dealers never seem to get point that a few simple acts of generosity (such as meeting someone half-way in their expectation) will go SO far. As it is they now have someone (quite understandably) bitching about what poor service they provide for all the world to see. Being generous with a few hours labour (nohing to them) will gain a positive recommend and maybe get some people over their doorstep. There are surely enough people who pay full rate without quibble that they could afford to make some effort to meet the customers' expectations? |
He has paid full price for the work to be carried out already (apart from discs) thats my point it's not like he's wondered in for some work to be done, it had to go back for faulty workmanship / parts to be replaced and while they're in there replace the discs, the extra they have got from the rework is the sale of 2 new discs, not try and recoup some of their losses by ripping of a good customer.
It stinks
Quote:
Originally Posted by Norretal
I laughed at your first response this morning Dezzy, this time I spat tea all over the keyboard.... |
I'm sorry, it wasn't a very keyboard friendy comment, i'm actually a nice guy.