Have you tried moving the seat all the way back and forward?
If you have the seat moved back as far as possible and the headrest as high up as possible, then move the seat forward without lowering the headrest, the car does it automatically as the seat slides forward (almost like it thinks the headrest will rub on the roof of the car as the seat slides forward).
I can make a video of this if it doesn't make sense 
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Currently '8-less
Previously:
- Aqua Blue Pearl D3 S8 - Kamut Beige leather, ACC, B&O, factory RSE, solar sunroof, electric blinds, ski bag, Homelink, comfort headrests.
- Aqua Blue D2 S8 - Grey leather/Alcantara
- D3 A8 3.0 CVT
- D3 3.7 V8
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