[M-A8]

Robertoooooo I feel for you mate, I really fu@king do, I would go mental.

Few things about parcel2go.
You agree to their terms, you don't buy service from the actual courier, they give you options and they will use what you select if you pay the price they ask.

Thats why insurance rates are higher than with the actual courier and I think thats how they earn most of the money because the deals they get from city link, parcelforce and especially from UPS are sometimes unbeatable.

You buy insurance/cover with them, so they will have to pay out as they take the risk hence they rates are higher.

I use parcel2go every month, but:
1. I always, ALWAYS, insure my parcel to the correct value
in your case it would be cheaper buying service from the courier directly. you may see service cost twice more than through parcel2go, but when it comes to insurance, thats where you will save a lot of money directly, so peace of mind.

2. I never use yodel or hermes. I always use UPS. especially drop off option as it cost pennies and local point is local brantano, other shops available and parcels are picked daily and its always next day.
second option and only option in my experience is alwasy parcelforce.

nothing wrong with dhl or tnt, but i prefer not to change something if I'm happy with the service.

Parcel2go is a great website if you use it properly.

I may have big big problems in getting money back, but there is always a little spark on the end of the tunnel, if you get there it will depend how far you will take the things, but there is no guarantee.

thats base on a lot of research ive done about them, and because i used them wisely, two best couriers and I always insure valuable items, and because I never ever had a problems like you have, so can't say more than that.

In regards to the packaging, well, when my wheels came from germany they had not much more but all necessary things. in cases of alloy wheels, they weight of it and height will do a damage to any wheel no matter how packed it was unless it was wrapped in a 12tog super king size duvet.

My wheels had all the warning labels, weight, fragile, etc.
they were wrapped in a ''condom'', then in special material pockets, plus the rim had a plastic protective edging around, like a cap, just clips on.

But, judging by the Gforce which caused the damage to your wheel that wouldn't be even enough.
So fuc@ing frustrating mate

Your only solution was not to accept the parcel and refuse it, but we all know that and its to late

*******s