Quote:
Originally Posted by Architex_mA8tey
Hi Glyn, glad youve settled on another '8 - what happened with the A7 then? I thought you had gone ahead with it!
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Thanks all
I was going to drop you a line Neil as all this kicked off in the last week or so. Long story so make sure your sat with a glass of wine
Strangely I have had bad experiences this month with both Mercedes and BMW
The a7 I was after was at a mb dealers. They told me it had full audi service history and it would be serviced by Audi before I picked it up. Things were a bit delayed as I wanted my plate moved also, this proved to be lucky as the car was misrepresented and I was told a load of bs. This car was sound enough but I started to do more digging. I got hold of Audi customer services who were very helpful and told me the spec of the car and the fact it had never been serviced by Audi. It's three years old. I know it doesn't have to have been serviced there but it was loaded with extras which as we all know can go wrong and I wanted a good warranty.
Then I was told it was in with Audi for a service but again this was bs the Merc dealer had serviced it the week before I put the deposit on it! I was sent a copy of the internal bill for it when I pushed to evidence the service history properly. Obviously service books are old hat now everything is digital so you have to dig around .
Then after a few weeks of chasing I managed to get a copy of the comprehensive
warranty. This stated amongst other things it did not cover the sat nav and any related items. I pointed out this was a major flaw and without the mmi not much could be operated on the car if this were to go wrong. So I asked them to arrange an Audi warranty and I would pay the difference. Or lower the asking price and I would buy it ...Not a chance they wouldn't stating their warranty covered everything. I pointed out my observations but only after a week of debating it did they agree I was right and agreed to refund my deposit. They claimed their warranty was £650 I had a quote off Audi for £670 with 15000 miles and and excess of £100 which I thought was reasonable.
I am still waiting for the deposit cheque, trading standards may be my next step with these idiots.
The bmw dealer was great to start with sorting test drives and sourcing a car. I only decided to try one as a chap that works for me has a lovely 650i and we got chatting about the new 640d. I test drove one and fell for it, they really are a lovely bit of kit.
Again deposit placed, then when I was supposed to have the car ... This Friday they ring up and say sorry we didn't managed to get the car we said we could get! So after a brief conversation where they tried to sell me another one they could get from another branch of their dealership ....I asked for my deposit back ...oh that will take a few days he said......having already been caught with the last one I blew my stack and demanded a bank transfer be organised. That should be actioned Monday with any luck. He had the nerve to get shirty with me too which really wound me up
To be honest I nearly gave up and carried on driving the Merc (which incidentally has been a great car reliable and quick) but I have never really settled with it since moving away from the last a8.
I had already touched base with a few dealers on A8s so I rekindled the interest and over the weekend have had a couple of interesting offers of nice cars with very low miles. Year old cars virtually half price.
What I have also realised is that I know more about all these models than any of the so called sales people. I study the brochure or ask questions, but they don't seem to have a clue about the specs and rather than say I don't know I'll find out they give you a load of flannel
My wife even knows what spec a 6 series comes with and she is a dab hand with the various specs of the a8s now. God bless her she has stuck with me over the last month, spent too many weekends sat drinking coffee waiting to test drive cars or whilst these plonkers go and talk to their manager to squeeze more into the deal.
Even today another three hours in an audi showroom waiting to test drive an 8 and speak to the chap I had been dealing with .......and when she asked one of the flunkies for an brochure on the a8 he replied you'll have to ask one of the girls downstairs. Customer service at it's very best we even got our own drinks sorted as no one appeared interested
All in all a month from hell just trying to spend money on a new car .
Is it me
am I expecting too much