Do you have VCDS?
Get that plugged in, check for fault codes and make sure its programmed correctly.
Had the same issue on my dad's car and the steering controls was not programmed.
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06 3.0TDI Quattro:
Options:
Soft close Doors & Boot, Electric Blinds, Keyless Entry & Start, Bluetooth HandFree, Quad Zone Climate, APS+, 3 Spoke Sports Tiptronic Multi Function Steering Wheel, Heated Seats All Round, Black Leather Comfort Seats, AMI, Sunroof, Drivers & Passenger Electric Memory Seats, Auto Dimming Mirrors, Bi-Xenons AFS2, Dab, Digital TV, Reversing Camera, AV Inputs, Fridge, Solar Roof, TPMS, facelift rear lights, 3G, remote boot closure, Tow Bar.
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