Don't get me started on how audi treat their customers in Birmingham... In fact I was treated so badly I went straight to Audi UK, wo took 6 weeks investigating, and then acknowledging what happened before finally saying they can't do **** because it's a franchise dealer. Fantastic.
Quote:
Dear Mr <removed>
Thank you for taking the time to make us aware of your dissatisfaction with the service you received from Audi Approved
Birmingham.
I am sorry that you remain unhappy and have felt the need to raise this complaint again. I can confirm that I have discussed the
conclusion from your last correspondence with my colleague Vinshall.
Audi UK are not responsible for disciplining our franchised centres following complaints of poor service from customers. If you
would like to take this complaint further, I would suggest that you contact the centre directly and ask for their internal
escalation process.
I would like to confirm that your comments have been fedback to be dealt with internally, however I do not feel that any form of
compensation is appropriate from Audi UK on this occasion.
Thank you once again for allowing me the opportunity to investigate your complaint, your case with Audi UK will now be closed.
Kind regards
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