[snapdragon]

Well, Sytner Nottingham Audi looks to have had another big change of service staff including Head of Business - all the competent, friendly and familiar faces gone and now they all seem to change with every visit.

The trainee service receptionist (quite rightly) got a workshop worker to come and clarify what I wanted - he grinned and said it's not possible on used parts (with a haha! look) so I told them I knew several others who had done what I wanted to do without a problem, and he changed his story to: we need to upload all the data from the old one and into the new one (pause) do you have the old one? I said yes and he looked disappointed and said I know you have all the receipts etc.. but we don't take component protection off used parts for ethical reasons! (with a haha got you there! look) We just don't do it ourselves for ethical reasons.

I gave the benefit of the doubt and thought that maybe he was being cautious due to the trainee in case she mentions it to someone.

He then started saying that the used cluster had the immobiliser in it so I knew he didn't really know what he was on about - I mean, how can I drive their with another car's immob fitted not that that's the case.

***EDIT***Found a few indi options but cost more than the cluster so far, but there is one near where I work I'll visit them in the morning.