Faulty second hand goods OPINIONS PLEASE

[roberto]

Well i will keep it short and sweet.
I bought some stuff off a forum member on here (in good faith)
It turned out to be faulty.
Which cost me a lot of grief and expense.
Personally if it was me that had sold faulty parts i would pay for the parts needed to put things right.

Would you do that or not ?

Am i making this clear enough?

[Delboy]

I wouldn't pay for the parts to fix your issue, I may however offer a refund on return of said parts though.

[Adrian E]

I'd agree with Del - if the parts are proven faulty and this couldn't be linked to the fitting of them and only to a pre-existing fault with the part in question I'd expect a refund, but I'd be sending the stuff back first.

Also depends on the basis they were sold and the cost - if they were genuinely very cheap parts on a 'they might work or be knackered' basis then that's a risk.

[David's8]

This is a bit of minefield. I am assuming that it was a private sale? If the items were provided on the basis that their condition was unknown, then the price and conditions of sale should reflect that and the understanding would normally be that the buyer understands the risk that the parts may be faulty. Normally it would be a case of trying the part and returning/refunding if it was not working. If they were provided as working parts (and stated as such)then the seller should accept a greater degree of responsibility and, from what you are saying, there was additional cost & expense caused by the faulty parts. If it is the case that they were provided as working parts then I would expect the seller to help set it right. If, however, it was not clear under what terms the parts were provided then, unfortunately, it falls back (legally) on "buyer beware". The ethical/moral side of this is a matter for individual judgement and I guess you have already tried discussing this with the seller?

[ScottD3]

Agree with the others.

It does depend on what the items are and what expense is needed to fit/remove the item.

if it cost money to fit and find out it was faulty, I'd try and get a refund plus the cost of fitting.
It depends on my relationship with the person.

[Delboy]

You can't honestly expect the seller of any part to pay for extra expenses.

Imagine buying a small part for our car that required the removal of the engine, and you went through the hassle and cost of that only to find that part faulty. We would have do it all over again at our cost, even a brand new part from audi would be the same, they would refund or replace the part but would have no part in paying for the hassle no matter how annoying.

[HPsauce]

Indeed, the only situation where anyone would pick up such "consequential loss" would be a garage where they fitted the part themselves. They would normally replace it themselves (at their own cost) within the warranty period, whatever that was.
Very rare for even a business to pay for someone else to rectify a fault unless it was the culmination of an agreed industry dispute procedure.

[roberto]

very interesting

perhaps if he reads this thread he might feel a little guilty
i know i would

they were sold to me as good working parts and they were not as it turned out

[IT]

Agreed with all above. The limit of liability on a private sale would normally extend from zero through to the cost of the item. If it costs 4 times the price of the item to try and fit it, that was a risk taken by the buyer investing in 2nd hand / unknown components imo.

Even a commercial dismantler wouldn't entertain costs incurred over above the sale price of the item if there was an issue, and trading standards wouldn't entertain it either.

If the part is a duffer, and you've had this confirmed by someone qualified to say so, then the best resolution would seem to be to agree to return the item to the seller for a refund, and in that order. As a goodwill gesture, if you have incurred expenses, then they might go so far as to refund the shipping too. I guess its the gamble of using 2nd hand vs new parts, especially if you're using a 3rd party to install them.

I hope you get some resolution, and appreciate the polite tone you've taken on this thread

[roberto]

first of all there are no labour costs
the parts needed to fix was a third-ish of the original purchase price to put right
ie. £350 originally for the 2nd hand parts
£107 to put right

loads of grief, time and effort went into sorting it though and calling in of favours

my car was unusable for quite some time and i was pretty gutted

all i know that if i ever sell anything that turns out to be faulty i do my best to put things right

but hey-ho whats £100 or so

ive probably given the game away now