parcels2go.com damaged a brand new RS6 wheel

[roberto]

i ordered these 2 brand new wheels from camberley audi
so i booked parcels2go
one is in perfect condition
parcels2go have thrown the other one and landed on concrete and damaged the edge

they have accepted my claim and offered me £41.20 in compensation on a £711 wheel because i didnt take out extra insurance

[Adrian E]

That's quite annoying....

[HPsauce]

Is that how they were packaged, just in a cardboard box?

[roberto]

nooo..they were packed with bubble wrap all around

[snapdragon]

I'd try moneyclaim online.
I have used it many times with success.
They failed in their duty of care towards your parcel and due diligence to prevent such damage.

[tintin]

Well, it's pretty hard (i.e. negligent/incompetent) to do that to a new item such as that in bubble wrap, though I suppose it could just have been dropped by whoever was lifting it.

Either way, isn't parcels2go a comparison website that places your goods with the most appropriate carrier?

I'd suggest getting in contact with their CEO, James Greenbury via a bit of sleuthing (he's not on LinkedIn, but there's a short interview with him here: http://www.londonlovesbusiness.com/e...y/6875.article). If he's at all interested in his reputation - and the risk to that from shoddy suppers to his customers - then I'm sure he'll be reasonable. Fingers crossed for a good result for you.

[M-A8]

Robertoooooo I feel for you mate, I really fu@king do, I would go mental.

Few things about parcel2go.
You agree to their terms, you don't buy service from the actual courier, they give you options and they will use what you select if you pay the price they ask.

Thats why insurance rates are higher than with the actual courier and I think thats how they earn most of the money because the deals they get from city link, parcelforce and especially from UPS are sometimes unbeatable.

You buy insurance/cover with them, so they will have to pay out as they take the risk hence they rates are higher.

I use parcel2go every month, but:
1. I always, ALWAYS, insure my parcel to the correct value
in your case it would be cheaper buying service from the courier directly. you may see service cost twice more than through parcel2go, but when it comes to insurance, thats where you will save a lot of money directly, so peace of mind.

2. I never use yodel or hermes. I always use UPS. especially drop off option as it cost pennies and local point is local brantano, other shops available and parcels are picked daily and its always next day.
second option and only option in my experience is alwasy parcelforce.

nothing wrong with dhl or tnt, but i prefer not to change something if I'm happy with the service.

Parcel2go is a great website if you use it properly.

I may have big big problems in getting money back, but there is always a little spark on the end of the tunnel, if you get there it will depend how far you will take the things, but there is no guarantee.

thats base on a lot of research ive done about them, and because i used them wisely, two best couriers and I always insure valuable items, and because I never ever had a problems like you have, so can't say more than that.

In regards to the packaging, well, when my wheels came from germany they had not much more but all necessary things. in cases of alloy wheels, they weight of it and height will do a damage to any wheel no matter how packed it was unless it was wrapped in a 12tog super king size duvet.

My wheels had all the warning labels, weight, fragile, etc.
they were wrapped in a ''condom'', then in special material pockets, plus the rim had a plastic protective edging around, like a cap, just clips on.

But, judging by the Gforce which caused the damage to your wheel that wouldn't be even enough.
So fuc@ing frustrating mate

Your only solution was not to accept the parcel and refuse it, but we all know that and its to late

*******s

[PsYcHe]

also looks like Audi haven't packed the wheels sufficiently to protect against damage if they've taken that kind of dent (unless it was dropped from a great height).

[tonupkid]

Frankly we all know bad things can happen to stuff in transit. The thing is to pack it so that it has a chance of surviving abuse, and your wheels had just about zero protection.

A drop from handling height onto concrete has a high probability of your wheel landing rim side down. And a cheap carton and bubble wrap is not up to the job of absorbing the energy of the impact, so your new wheel took the brunt of it.

There are a number of ways in which a wheel can be economically protected so as to have a better than 50% chance of arriving undamaged

If the wheel supplier knew that you were having them couriered and took responsibility for passing them over to be shipped to you, maybe you can expect them to put this right. After all, had they sent them unwrapped, you'd be justifiably asking them to sort it, so what's the difference where they have failed to ensure that they are adequately packed.

Just a thought. How do you know that the wheel was not already damaged when it was handed over to the courier?

[M-A8]

Originally Posted by tonupkid

Frankly we all know bad things can happen to stuff in transit. The thing is to pack it so that it has a chance of surviving abuse, and your wheels had just about zero protection.

A drop from handling height onto concrete has a high probability of your wheel landing rim side down. And a cheap carton and bubble wrap is not up to the job of absorbing the energy of the impact, so your new wheel took the brunt of it.

There are a number of ways in which a wheel can be economically protected so as to have a better than 50% chance of arriving undamaged

If the wheel supplier knew that you were having them couriered and took responsibility for passing them over to be shipped to you, maybe you can expect them to put this right. After all, had they sent them unwrapped, you'd be justifiably asking them to sort it, so what's the difference where they have failed to ensure that they are adequately packed.

Just a thought. How do you know that the wheel was not already damaged when it was handed over to the courier?

I agree, was going to say similar thing. Off to Audi as they didn't bloody protect it, it might be pass a bug game, but if you are loyal to Audi, servicing, repairs etc then they will look at this case very differently. Do all you can with Audi first coz parcel2go will be a nightmare if you havent purchased extra insurance