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#28
27th August 2015, 03:51 PM
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Well, call from Audi UK as promised, but hasn't replaced any of my lost confidence.
Whether or not the dealers honour and follow the Approved Used scheme to letter, including the Multi point check does seem to be down to honesty of the dealerships, or more specifically, Audi UK don't seem to be able to offer any assurances that the process is followed to the standard that it promotes. The fact that warranties can be applied by the dealers to cars, regardless of whether they are showing up faults, isn't being disputed, which continues to concern me. And at the end of the day, the purchase agreement is between the end customer and dealer, so it is down to the supplying dealer to rectify any unhappiness, but again there seems to be no real procedure or policing of this. Its localised good will, or not as was my case. The fallout of this for me, is that I've fallen out of love with Audi. This was never more apparent than when I drove my RS6 home from the dealer last week having got the PAS finally fixed, and driving a top end Audi no longer felt special. Quite the opposite in fact, and I've not driven it since. The Q7 practically speaking I need to keep as its the family bus and when you need 6 seats, the choices get limited. It works ok, but every time I see it on the drive I get reminded how the Audi brand ripped me off..... 
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| audi approved used, audi multipoint check, audi warranty, customer service, faults, faulty, hitchin, hitchin audi, issues, jardine, multipoint, problems |
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