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Daily banter For everything, and anything that doesnt fit in elsewhere

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  #1  
Old 18th March 2018, 07:58 PM
HPsauce HPsauce is offline
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Quote:
Originally Posted by Conan_the_Librarian View Post
If it caused an accident I wonder what the insurers would say?
That's a different question though.
I expect (and I come from a family with an insurance background) that the insurance would be valid but that the insurers would argue over degrees of liability, which may or may not have an effect on payouts and more likely on future premiums.
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2003 D2 FL S8. Irish Green Pearl/Beige. Solar sunroof, auto-dim mirrors, electric rear seat functions and extended leather. Ski hatch retrofit. Aftermarket reversing camera. DVB-T and XCarlink now removed as redundant.
2016 Volvo V40 T5 Cross Country (4WD) with ALL the toys including adaptive cruise etc. etc. Osmium Grey with Blonde/Charcoal leather interior. Polestar performance "optimisation". (Even rarer than a D2 S8!) Oh, and a brand new engine at just under 30,000 miles on the factory one!
Finally: gone, but not forgotten.....
1998 D2 PF S8. Agate Grey/Platinum. Every option (I think) except electric rear seats, Tiptronic steering wheel, ski hatch, towbar & dimming door mirrors.
e.g. Cruise control, NavPlus/TV, Bose, GSM, Xenons, Solar roof, Parking sensors, Alcantara/leather everywhere of course. (internal dimming mirror added later)
1998 (very early) Ford Focus 1.8 Zetec; ABS/TCS, Heated screen/mirrors, Aircon. Added Auto-dim mirror, Leather seats, Trip computer, Cruise control, OEM Ford SatNav with CD changer.
And before that a lot of Rover 800s, a few oddities, a lovely Triumph Dolomite 1850HL with Overdrive and way back in my schooldays an Austin Seven aka Mini 850!
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Old 18th March 2018, 09:57 PM
snapdragon snapdragon is offline
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It can't make your insurance invalid for a third party to claim on it but the insurer can refuse to pay your own claim for repairs if you were sufficiently negligent such as driving on bare rims or leaving the keys in the ignition all night.
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Old 27th March 2018, 06:24 PM
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tonupkid tonupkid is offline
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Default Great result!

Got my car back today and, after the original **** up, Audi Stafford have been brilliant.
They finally decided that the original caliper could not be repaired, and so have replaced it... Free of charge.
In addition they fitted the wipers I ordered, and have also supplied these for free.
While my car was with them I have enjoyed the use of an A6, followed by a Q5, and for the last few days am Allroad A6 3.0 TDI.

I really can't fault them. Everyone errs from time to time. It's the way these things are resolved that matters, and credit to them for the way they have done this.
There are some first rate dealers out there
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Old 27th March 2018, 06:34 PM
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homer simpson homer simpson is offline
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Quote:
Originally Posted by tonupkid View Post
Got my car back today and, after the original **** up, Audi Stafford have been brilliant.
They finally decided that the original caliper could not be repaired, and so have replaced it... Free of charge.
In addition they fitted the wipers I ordered, and have also supplied these for free.
While my car was with them I have enjoyed the use of an A6, followed by a Q5, and for the last few days am Allroad A6 3.0 TDI.

I really can't fault them. Everyone errs from time to time. It's the way these things are resolved that matters, and credit to them for the way they have done this.
There are some first rate dealers out there
It's nice to hear a good Dealer story. As you said, everyone screws up now and then but it's how they resolve it that separates the good from the bad
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Old 27th March 2018, 06:50 PM
MikkiJayne MikkiJayne is offline
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Excellent
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Old 27th March 2018, 09:19 PM
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tc4332 tc4332 is offline
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Congratulations Nick.
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2014 A8L D4 4.0TFSI Gold (Sticker says "Beige") Can't leave you in a black smoke cloud anymore..
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Old 27th March 2018, 10:30 PM
Regulus Regulus is offline
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Very nice to hear that your Audi dealer solved the issues as well, in a good manner
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  #8  
Old 28th March 2018, 08:48 AM
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Conquistador Conquistador is offline
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A win for you! Glad to hear they saw sense, accepted responsibility and looked after you with replacing the part.

If it's pretty conclusive that they have caused the fault, then a main dealer will usually rectify the problem. This is a premium brand after all and we are fairly loyal customers and enthusiasts but certainly don't appreciate being ripped off and treated like fools.

My local dealer (Chelmsford Audi) completely messed up my S8 doing some recall work a couple of years ago but refused to accept responsibility for any of the problems and were really digging their heals in. I got nowhere when I raised a complaint with Audi UK as well. The only option was going to be taking them to court but as a desperate last resort I found the director of Audi UK's email address and fired off a long email to him explaining the situation. He called me personally within an hour of me pressing send and my case was then handled by his team, they authorised just over £2,700 of repair work and everything was excellent from that point on but I have vowed to never have anything to do with Chelmsford Audi again, I am instead happy to drive the extra 20 miles to Southend Audi for anything now. Unfortunately they are still part of the Essex Audi group but knowledge, competence and customer service are everything. Chelmsford Audi have none of these attributes, but I digress.

It's a flagship car and you are taking it to a main dealer for repair/service work. If you can't expect perfect service there, then there is no hope for the brand.
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- Aqua Blue D2 S8 - Grey leather/Alcantara
- D3 A8 3.0 CVT
- D3 3.7 V8
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