Sat nav drive locked (or faulty?)

[Greg66]

Another one from me.

I have now updated the FW on my acquisition to 5570. And I have a 2014 sat nav disc.

But my sat nav drive will not eject the disc that is in there. There are two illuminated red lights on on, at the left and right ends of the disc entry point.

I understand that these drives can be locked or unlocked with Vag-com. The guys who removed the subwoofer from the boot had vag-com (and was familiar with the concept of the sat nav drive being locked) but couldn't unlock the drive - they ended up assuming there must be no disc in it, until I showed them the sat nav in operation.

The local Audi dealer has just told me over the phone, in response to my explanation of what's up, that "there's a fault with the drive and we'd need to spend an hour investigating it for £99".

Really?

Sounds balls to me, but then again, how hard can it be to unlock a drive - maybe there is a fault.

Ideas?