New D4.....

[Architex_mA8tey]

Thats outrageous especially so with a car of that value, just not good enough so good on you for refusing delivery. Hope you get a satisfactory outcome sorted soon

[47p2]

That's not good at all, hope they compensate you for all your trouble

[Singh]

Get them to have it detailed by a pro rather then have the spotty valet kid 'mop it'. Hope it is sorted quickly for you pal.

[kal_ay]

Sad news,the stealers are getting crappier by the day.

[Tj2k]

Ah, here it is - sorry, didn't realise it'd been moved!

You're gonna love this, I've been typing it for ages, not got half of it here yet (I'll take a hint if no one's interested, please say)! There's prob still loads of typo's sorry...here goes:

Well, I got to the dealer, I hadn't signed an order form or signed the finance proposal (but had I passed the proposal for finance over the phone of course), given a deposit beforehand etc - and so they say the car's ready but needs to be valeted. They had called me just after I'd set-off saying that the tow-bar fitting was not quite finished but would likely be by the time I got there fingers crossed. So, this is exactly as it happened:

Salesman:
"So, the car just needs to be valeted"
Me:
"Ok, so how long then?"
Salesman:
"Well, it'll be an hour and a half"
Me:
"Really?"
Salesman:
"Yes, is that ok?"
Me:
"Well I suppose so, it's not like you're saying 4pm this afternoon"
Salesman:
"And then there's the Supergard after that"
Me:
"What? You said that was being done yesterday so it was dry by today!?"
Salesman:
Well, there were delays fitting the tow-bar"
Me:
"You said it's 4hrs labour to apply that Supergard - how are you going to do that in 90Mins?"
Salesman:
"Don't worry, I have a solution, I'll have the Valeters apply the external protection, it'll dry on your way home"
Me:
<Still in shock>"Er.."
Salesman:
"And as for the interior stuff, I'll give you all that to take home...and you can apply it yourself"
Me:
"What!?"
Salesman:
"Wait, I've not finished, I won't charge you for the Supergard"
Me:
"The point I'd like to make is that you said it was 4+ hours labour to apply the kit and.."
Salesman butts in:
"..yes but it's free - I can charge you if you want"
Me:
"Yes, but the product supposedly takes 4+Hrs to apply and now you're telling me you'll apply the exterior stuff in 90Mins and it can dry on my way home?"
Salesman:
"It's free - you don't have to have it"
Me:
"Er, well I've lost faith in the product but I suppose I could apply it myself - still not convinced about the exterior protection"
Salesman:
"It is free"
Me:
"Well, can I see the car please?"
Salesman:
"Sure, I'll take you through but do you want to sort out the paperwork first? It'll only take 10 mins or so - or you can go see the sites in the town and then do it later just before the car is ready?"
Me:
"Well, sure, maybe- but could I see the car 1st please?"
Salesman:
"Sure, I'll take you through to it now, but let me introduce you to the Finance Manager"
Finance Mgr:
"Hi nice to meet you"
Me:
"Hi, you look younger than I thought!"
Finance Mgr:
"Everyone says that - come in take a seat, we'll get the paper work sorted, have you got your drivers licence & ID?"
Me:
"Yes, there you go, I'll leave them here if that's ok, whilst I go take a look at the car?"
Finance Mgr:
"Sure, Ok, I should be with someone whose running late but should be ok"
Salesman:
"Ok, lets go see the car"
<Banter on the way over to the valet bay>
Salesman:
"Ok, here it is"
Me:
"Why is there a scratch over 2 foot long on the bonnet!!??"
"There loads more scratches al over the bonnet, not deep through to the undercoat - but still?"
"Look at the drivers door - there more here!"
"More on the drivers side rear door"
Salesman:
"I've honestly not noticed any scratches?"
Me:
"What?"
Salesman:
"Yes, I only checked the wheels, you were quite insistent about the condition of the wheels"
Me:
"Yes...and the rest of the car!"
"Oh my god, look at the boot-lid!! - it's covered with excessive scratching everywhere! I've never seen a boot-lid like it!! - that probably needs to be painted?"
Salesman:
Well this light does show everything"
Me:
"How can you not have noticed this - it's only done 10k miles and it less than 18 months old? I'm amazed - my D3 with 81k was in much better condition than this honestly! I can't believe it - it took me 2 hours to drive here today and a day off from work"
Salesman:
"Well I've not deliberately mislead you"
Me:
"It's my fault, when I wrote to you TWICE asking you to walk around the car to describe every detail and you didn't, I should have insisted!!"
Salesman:
"Well it was going into the workshop..."
Me:
"There's more scratches on the other side, oh my god - look at the roof!!?"
"How can you not have seen these?"
Salesman:
"Well I can that you're upset"
Me:
"Upset? I'm FUMING!!!"
"Look the two plastic trims here <the plastic trims between the front & rear doors> they're badly marked as well.."
Salesman:
"..." <speechless - for a change>
Me:
"Look, I'm sorry, but I'm really REALLY annoyed, this car is £36k and I've then spent 2k with you on a tow-bar and other stuff - and right now? I'm so unhappy - I don't think I want it"
Salesman:
"Well, I'm sure there's something we can do, we're not saying we won't put it right"
Me:
<Still getting over the state of the car> "I can't believe how bad it is? How could you have not noticed it?"
Salesman:
"Well, if you feel strongly, I'll have a word with my Sales Manager"

<So better post this might be too long - if anyone interested in this I'll post the rest>

[sundayrider]

And what did the sales manager have to say?

[sarg]

Definitely reject it. Full Stop.

Hire a car for a week or two, the price of the new one will probably tumble by enough to make up for it

[PsYcHe]

Definitely interested in seeing how much of an arse they're making of this... Sounds worthy of a name and shame too.

Mrs P has given my new car the thumbs up... Though my youngest is slightly disappointed by the reduction in engie noise, but loves the roasty-toasty rear seats

[IT]

Originally Posted by PsYcHe

Mrs P has given my new car the thumbs up... Though my youngest is slightly disappointed by the reduction in engie noise, but loves the roasty-toasty rear seats

Trying desperately to work out if you're intentionally rubbing it in, or in some strange way offered that as a consolation... ??..

[Tj2k]

I'm car-less!

I was f***ing fuming!! It looked as though someone had got a Samsonite Holiday style suitcase, glued grit to it then dragged it all over the boot.

Apparently, a bloke from Harrogate went to see it and told another dealer that has an identical car that it was really bad - apparently ge looked at it after I'd put down the deposit..

Don't get me wrong, they were mostly removable (though the scratches where very wide - and you could feel them under your fingernail - so through the lacquer) - but I was 200% that I didn't want nearly every panel mopped / abrasively polished. Then there's the risk of swirl marks - which I've had a 55 plate S4 Cab in black - when the car was same age as this is now...

Lost count of how many times I told the dealer I was rejecting the car - they couldn't understand why!

Richard, I know I keep saying this - but that D3 is lovely, I miss it already, especially after today!