Main dealer

[Dezzy]

The car is in bits for a thermostat change, ok so no big deal just a few plastics and hoses. New thermostat ready to go in but realise the seal is not the right type no bother i shall just get one in the morning put everthing back together.

Sat morning 9:05 ring Audi Barnstaple, "do you have a thermostat seal sir?"

"Oh i'm just in the middle of doing a stock audit can i ring you back in half hour?

"no problem"

10:30 After the phone had rang for ages, divertend to reception. Told the lady i'd been waiting for a call back. "He is in there on his own today sir"

"Thats ok i just need to know if you have one is all before i drive there is all"

"Ok sir i'll send him an email to remind him"

11:45 " Hi it's me again are parts ever going top get back to me i sort of hanging here"

"i have passed the message on, i'll do it agian and go through and tell him too"
"Thank you"

"Ok, well i'm stuck without knowing, i could try get one from somewhere else if i know"

13:15 (they close at 1 so even if they have one i can't get it) "Audi Barnstaple, parts, what can i do for you?"

"Are you taking the ****?"

"Uh?"

"You have all the details i gave them to you 9 o'clock this morning, WTF have you been doing?"

"I am here on my own you know"

"What do you want me to do about that? Tell your boss about it, you told me you would ring me back in half an hour 4 hours ago"

"I'm supposed to be gone by now as it is"

"It's you who gave me the time scale i didn't ask. Do you have this F***ing seal or what?"

"Well we don't stock it but i can get one in for you"

Bang!

"Don't F**ing bother, you're a **** i could have got one somewhere else if i'd known, you could have said you don't keep them and i could have drove 2 hour round trip to Exeter you f***ing bellend. The cars in bits and i can't put it back together"

I have since calmed down now, i haven't been that angry for a long while, i know i'm only asking for a £2.50 seal but as far as i'm concerned £2 seal or £2k worth of bit you don't keep someone waiting all morning just to say we don't keep them. And i'm now without car

If i'm honest it's always like that there if you can get the phone answered.